Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Customer Service Agent, you'll manage customer needs and ensure vehicle availability.
- Company: Join Auxillis, the UK's leading vehicle rental specialists with over 60 branches nationwide.
- Benefits: Enjoy a competitive salary, quarterly bonuses, 24+ days leave, and exclusive discounts.
- Why this job: Be at the heart of a fast-paced environment, delivering exceptional service and growing your career.
- Qualifications: No prior experience needed; just bring your customer service skills and a can-do attitude!
- Other info: Access financial wellbeing tools and a supportive work culture focused on your development.
The predicted salary is between 21000 - 26000 £ per year.
Position not right for you? Share it with someone you know.
Reference: JUN20252254
Expiry date: 13:27, Mon, 14th Jul 2025
Location: Dartford
Benefits: superb
Salary: £29,407 + bonus
Weekly Hours: 42.5 hours / week
As the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile, that's what we do.
As a Customer Service Agent, you expertly bring to life the Auxillis experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent with Auxillis:
Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
- A fantastic quarterly bonus scheme
- 24 days annual leave rising to 26 days with service (+ bank holidays) and an extra day’s leave to celebrate your birthday
- Free life assurance
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
We’re excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you’re eligible for and can even put you in touch with a financial coach!
With over 60 branches nationwide, Auxillis are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
And we’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent employer: Auxillis
Contact Detail:
Auxillis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the vehicle rental industry. Understanding the basics of how it operates and the common challenges faced by customers can give you an edge during interviews. Research Auxillis specifically to know their services and values.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through volunteering or part-time jobs, demonstrating your ability to handle multiple tasks and resolve issues calmly will be crucial. Be ready to share specific examples during your interview.
✨Tip Number 3
Network with current or former employees of Auxillis. They can provide insights into the company culture and what they look for in a Customer Service Agent. This information can help you tailor your approach and questions during the interview.
✨Tip Number 4
Prepare to showcase your adaptability and problem-solving skills. In a fast-paced environment like Auxillis, being able to think on your feet and manage unexpected situations is key. Think of examples where you've successfully navigated challenges in previous roles.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to manage multiple tasks, resolve queries, and maintain a positive attitude, as these are key traits for a Customer Service Agent.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Auxillis and how your skills align with their commitment to customer service.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and administration. Provide examples of how you've successfully used these skills in previous roles or situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Auxillis
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to connect with customers is crucial. Prepare examples of past experiences where you successfully resolved customer issues or went above and beyond to ensure satisfaction.
✨Demonstrate Multitasking Abilities
This role requires managing multiple tasks simultaneously. Be ready to discuss how you've effectively handled various responsibilities in a fast-paced environment, showcasing your organisational skills.
✨Exude a Positive Attitude
A calm, 'can-do' attitude is essential for this position. During the interview, maintain a positive demeanour and express your enthusiasm for helping customers and being part of a team.
✨Familiarise Yourself with the Company
Research Auxillis and their services before the interview. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
