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For Companies At a Glance
- Tasks: Process bets, assist customers, and maintain shop standards in a dynamic team environment.
- Company: Toals Bookmakers is a respected family-run business with over 50 shops in Northern Ireland since 1932.
- Benefits: Enjoy a supportive training programme, flexible hours, and opportunities for career progression.
- Why this job: Join a community-focused company that values integrity, collaboration, and customer service excellence.
- Qualifications: GCSE Maths and English at grade C or above, cash handling experience, and a willingness to learn.
- Other info: Full-time role with a competitive hourly rate of £12.50 and a positive, inclusive work culture.
Location: Toals Bookmakers, 20-22 Railway Street
We’re currently recruiting for Full time Bookmakers Clerks in the Newcastle Area. This is an entry level position and we are keen for all staff to progress quickly. Therefore, training will be provided to ensure that confidence in all aspects of independently running a successful betting shop are achieved.
The Job
- Processing bets and assisting with customer queries
- Working as part of a team to assist the day to day running of the shop
- Building relationships with customers and making them feel at home by delivering excellent customer service
- Maintaining high shop standards
Our shop hours are Monday-Sunday, 9am-9pm and contracted hours will be allocated on a weekly rota basis.
About The Role
This is what you’ll need:
Essential
- GCSE Maths and English at grade C or above (or equivalent)
- Previous cash handling experience OR experience providing excellent customer care
- Full UK clean driving license
- Willingness to learn and develop in the role.
Desirable
- Demonstrable IT skills
- 5 GCSEs at grade C or above (or equivalent)
Toals Bookmakers reserves the right to enhance the criteria in order to facilitate shortlisting. Candidates are reminded that a submitted application must clearly identify how they meet the above criteria. Candidates who have applied in the last 6 months need not apply. Once this time has passed, we will welcome your application.
Toals Bookmakers are an equal opportunity Employer, if you require any special arrangements at any stage of the selection process, or have any queries about your application, please contact our HR team via email or telephone. Our recruitment team are waiting to meet and welcome you to Toals Bookmakers.
Skills Needed
- Mathematics
- Cash Handling
- Customer Service
Company Culture
Toals Bookmakers fosters a culture of integrity, collaboration, and customer focus. As a family-owned business, the company values its employees as essential contributors to its success and prioritizes open communication and mutual respect. With a commitment to continuous improvement, Toals encourages innovation and supports professional development, ensuring team members are equipped to excel in a dynamic industry. The company places significant emphasis on community involvement, maintaining strong ties with local organizations and events. At its core, Toals Bookmakers promotes a positive, inclusive environment where employees feel valued, customers receive exceptional service, and the company thrives as a trusted industry leader.
Required Criteria
- GCSE Maths and English at grade C or above (or equivalent)
- Previous cash handling experience OR experience providing excellent customer care
- Full UK clean driving license
- Willingness to learn and develop in the role.
Desired Criteria
- Demonstrable IT skills
- 5 GCSEs at grade C or above (or equivalent)
Closing Date Friday 18th July, 2025
Contract Type fulltime
Salary £12.50 Hourly
Seniority level Not Applicable
Employment type Full-time
Job function Management and Manufacturing
Industries Gambling Facilities and Casinos
Bookmakers Clerk Newcastle area employer: Toalsbet.com
Contact Detail:
Toalsbet.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookmakers Clerk Newcastle area
✨Tip Number 1
Familiarise yourself with the betting industry, especially the services offered by Toals Bookmakers. Understanding their unique selling points and community involvement can help you stand out during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role involves building relationships with customers, sharing specific examples of how you've provided excellent service in the past can make a strong impression.
✨Tip Number 3
Demonstrate your willingness to learn and develop. Be prepared to discuss how you approach new challenges and your eagerness to grow within the company, as Toals values professional development.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and interview.
We think you need these skills to ace Bookmakers Clerk Newcastle area
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Bookmakers Clerk. Familiarise yourself with the job description and think about how your skills align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in cash handling and customer service. Mention any specific achievements or skills that relate directly to the role at Toals Bookmakers.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Explain why you want to work at Toals Bookmakers and how you can contribute to their team and values.
Highlight Your Qualifications: Clearly state your GCSE qualifications, particularly Maths and English, as well as any other relevant certifications. Make sure to mention your clean driving license and willingness to learn, as these are essential criteria.
How to prepare for a job interview at Toalsbet.com
✨Know the Company
Before your interview, take some time to research Toals Bookmakers. Understand their history, values, and community involvement. This will not only help you answer questions but also show your genuine interest in the company.
✨Highlight Customer Service Skills
Since the role involves assisting customers and providing excellent service, be prepared to discuss your previous experiences in customer care. Share specific examples of how you've handled customer queries or resolved issues effectively.
✨Demonstrate Cash Handling Experience
If you have previous cash handling experience, make sure to mention it during the interview. Discuss any relevant situations where you managed transactions accurately and efficiently, as this is a key aspect of the role.
✨Show Willingness to Learn
Toals Bookmakers values employees who are eager to learn and develop. Be ready to express your enthusiasm for training opportunities and your commitment to growing within the company. This can set you apart from other candidates.
