Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve user queries in a dynamic environment.
- Company: Join Which?, the UK's consumer champion, dedicated to making life simpler and fairer.
- Benefits: Enjoy hybrid working, 28 days holiday, a fantastic pension scheme, and exclusive discounts.
- Why this job: Be part of a diverse team that values work-life balance and offers growth opportunities.
- Qualifications: Experience with Windows, Mac, and mobile devices; IT ticketing system knowledge is a plus.
- Other info: Flexible working options available; we welcome applications from everyone.
The predicted salary is between 22700 - 27700 £ per year.
This role offers a competitive salary, hybrid working (expected two days per week on site in our London office), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this. Salary £27,000 - £31,000 per annum.
About The Role
You will be providing excellent 1st, 2nd and 3rd line support in a user focused environment, ensuring that there is an informed and effective use of IT services, and that desktop/laptop, software and application incidents and queries are resolved within SLA.
Key Responsibilities Include
- Provide 1st, 2nd and 3rd line support to users and project delivery support, resolving incidents and queries, giving advice, and recommending solutions within defined Service Level Agreements (SLAs) whilst adhering to company policies and procedures.
- Record requests and incidents in the IT ticketing system. Own and manage tickets through to resolution, ensuring the requester is always informed of the progress.
- Monitoring of key systems and platforms. Undertake housekeeping, maintenance, and administrative tasks appropriate to the role.
- Troubleshoot issues and gather all information required before assigning, if necessary, to other Support Groups or escalating to specialist resources.
- Commissioning new or replacement equipment for customers.
About You
- Windows, Mac and mobile device configuration and maintenance experience.
- Ability to work under pressure whilst managing priorities and tasks.
- Capable of working independently and within a team.
- IT ticketing system experience.
The Interview Process For This Role Involves
- Thirty minute Teams call with competency based questions.
We also have these benefits for you to consider:
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days.
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service).
- Discount site Pluxee which offers large discounts off everyday shopping and holidays.
- Annual Award (depending on employee and company performance).
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months).
- A discretionary death in service benefit provision equivalent to six times your annual salary.
- Free access to Which? member content and free access to Which? money & legal helplines.
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere for 4 weeks of the year policy.
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
IT Support Technician employer: Which?
Contact Detail:
Which? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the IT ticketing systems commonly used in the industry. Being able to demonstrate your experience or knowledge of these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows, Mac, and mobile devices. Prepare to discuss specific examples of how you've resolved technical issues in the past, as this will showcase your hands-on experience.
✨Tip Number 3
Practice answering competency-based questions that focus on teamwork and working under pressure. Think of scenarios where you've successfully managed priorities and tasks, as these are likely to come up during the interview.
✨Tip Number 4
Research Which? and their commitment to diversity and inclusion. Being knowledgeable about the company's values and culture can help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st, 2nd, and 3rd line support. Include specific examples of how you've resolved incidents and managed tickets in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your familiarity with Windows, Mac, and mobile device configurations, and how you can contribute to their user-focused environment.
Highlight Relevant Skills: In your application, emphasise skills such as troubleshooting, ticketing system experience, and the ability to work under pressure. These are key attributes for the IT Support Technician role.
Prepare for Competency Questions: Since the interview process includes competency-based questions, think about past experiences where you demonstrated problem-solving skills, teamwork, and effective communication. Prepare concise examples to share during the interview.
How to prepare for a job interview at Which?
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills required for the role, such as Windows, Mac, and mobile device configuration. Brush up on common troubleshooting techniques and be ready to discuss your experience with IT ticketing systems.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities during the interview. Think of specific examples where you've successfully resolved IT issues under pressure, and be ready to explain your thought process.
✨Understand the Company Culture
Familiarise yourself with Which?'s values and culture. They emphasise diversity and inclusion, so be prepared to discuss how you can contribute to a positive work environment and support their mission as a consumer champion.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your genuine interest in the role and helps you understand more about the team dynamics and expectations.
