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- Tasks: Welcome clients, manage calls, and handle patient data in a vibrant veterinary setting.
- Company: Join Willows Veterinary Hospital, a leading centre for pet healthcare with over 30 years of excellence.
- Benefits: Enjoy 5 weeks holiday, discounted vet fees, life assurance, and wellness initiatives.
- Why this job: Be part of a caring team, learn from experts, and make a real difference in pet care.
- Qualifications: Must be organised, friendly, and able to multitask under pressure with excellent communication skills.
- Other info: Opportunities for continuous professional development and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Willows Veterinary Hospital and Referral Service are recruiting for a professional Client Care Associate to join their team. This is a permanent full-time position working 37.5 hours per week. We would love to hear from you if you have an interest in working within the veterinary sector. Enjoy interacting with clients and have a passion to learn and develop within a caring, progressive company.
Working in our state-of-the-art referral centre, you will learn from the best. Willows provides an amazing opportunity for a rewarding career, working with an exceptionally friendly, professional, and dedicated team.
Your role and responsibilities:
- Welcoming all clients and visitors to the hospital
- Answering telephones and diverting or taking messages ensuring prompt delivery and accurate details
- Monitoring practice email and directing enquiries to the relevant department
- Accurately inputting patient data to the computer system as required
- Dealing with all general enquiries, explaining procedures in place and making new and follow-up appointments
- Ensuring that waiting areas, reception and patient toilets are kept clean, tidy and stocked up
- Office administration duties to include scanning and filing
Candidate specification:
- Be highly motivated and well organised with the ability to work on their own initiative
- Have a friendly, welcoming and professional manner with excellent interpersonal skills both in person and on the phone
- The ability to multitask under pressure whilst maintaining a high level of accuracy and quality of work
- Can support and communicate effectively with clients, vet professionals, and fellow associates
- Be a team player with the ability to establish positive working relationships
Benefits:
- 5 weeks holiday plus bank holidays and birthday leave (pro-rata)
- Enhanced sickness policy
- Discounted vet fees for your own pets
- Discount on Pet Plan Insurance
- Life Assurance
- E-car Scheme
- Wellbeing and employee appreciation initiatives ranging from weekly free fruit, eye care vouchers, gym membership discount, Cycle2Work and a staff discount scheme
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
About us:
Willows Veterinary Centre and Referral Service is one of the world's leading small animal referral centres, having been delivering the highest possible standard of pet healthcare for over 30 years. Our vision is to provide an unrivalled clinical, patient, client and team experience recognised for excellence worldwide. Our values centre around the care of our patients, our clients, our referring vets, each other, and the environment to make A BETTER WORLD OF PETS.
Willows is widely known for the delivery of CPD, and we strongly encourage all our associates to continually develop their skills and knowledge. We employ over 250 Associates working as part of an outstanding multi-disciplinary team led by internationally-renowned Specialists. Our service teams include orthopaedics, neurology, ophthalmology, internal medicine, clinical nutrition, oncology, soft tissue surgery, cardiology, dermatology, Emergency and Critical Care (ECC), anaesthesia and analgesia, diagnostic imaging and physiotherapy.
In-patient care is a priority and includes 24-hour veterinary and nursing cover, with support from a team of emergency vets and Interns. Our hospital facilities are of the highest quality, including on-site Siemens 64-slice CT, Siemens 1.5T MRI, two in-theatre mobile image intensifiers, two digital radiography rooms, ultrasonography, electro diagnostics, video endoscopy and an extensive range of advanced surgical equipment.
Veterinary Client Care Associate / Receptionist employer: Cinque Ports Vets
Contact Detail:
Cinque Ports Vets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Client Care Associate / Receptionist
✨Tip Number 1
Familiarise yourself with the veterinary sector and current trends. Understanding the latest advancements in pet healthcare and client care will show your genuine interest in the field, making you a more appealing candidate.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable when interacting with clients and ensure you can maintain a friendly and professional manner under pressure.
✨Tip Number 3
Research Willows Veterinary Hospital and their values. Being able to articulate why you want to work for them specifically and how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Willows Veterinary Hospital. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Veterinary Client Care Associate / Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client care or the veterinary sector. Emphasise your interpersonal skills and any previous roles that required multitasking under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your desire to work in a veterinary environment. Mention specific reasons why you want to join Willows Veterinary Hospital and how you align with their values.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to work independently, and experience in handling client enquiries. Use examples to demonstrate how you've successfully managed similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Cinque Ports Vets
✨Show Your Passion for Animals
Make sure to express your genuine interest in working within the veterinary sector. Share any relevant experiences you have with pets or animal care, as this will demonstrate your commitment to the role.
✨Highlight Your Interpersonal Skills
Since the role involves interacting with clients and colleagues, be prepared to discuss your communication skills. Provide examples of how you've successfully handled customer inquiries or resolved conflicts in previous positions.
✨Demonstrate Your Organisational Abilities
The job requires multitasking and managing various responsibilities. Be ready to talk about how you prioritise tasks and stay organised, especially in a busy environment like a veterinary hospital.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the company culture at Willows Veterinary Hospital. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
