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- Tasks: Assist customers with eyewear selection and provide exceptional service in a fast-paced retail environment.
- Company: Join M&S Opticians, a trusted name in eye and hearing care within the M&S store.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact on customers' lives while working in a supportive and dynamic team.
- Qualifications: Retail or customer service experience preferred; strong communication skills are essential.
- Other info: Entry-level position with part-time options available.
The predicted salary is between 25500 - 51000 £ per year.
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers' lives.
Key Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
About You
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
Key Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
Sales Advisor - Full Time/Part Time employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Full Time/Part Time
✨Tip Number 1
Familiarise yourself with the products and services offered by M&S Opticians. Understanding their range of eyewear and hearing care services will help you engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Sales Advisor. This will prepare you to handle enquiries professionally and provide exceptional service, which is crucial for this role.
✨Tip Number 3
Showcase your ability to multitask and stay organised by sharing examples from your previous retail experience. Highlighting specific instances where you successfully managed multiple responsibilities will demonstrate your suitability for the fast-paced environment.
✨Tip Number 4
Network with current or former employees of M&S Opticians if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Sales Advisor - Full Time/Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and customer service experience. Emphasise any roles where you had to optimise sales opportunities or provide exceptional customer service, as these are key aspects of the Sales Advisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully assisted customers in the past, particularly in selecting products that meet their needs.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your interpersonal skills. Use clear and concise language, and consider including examples of how you've built rapport with customers in previous positions.
Highlight Organisational Abilities: Detail your organisational skills in managing stock levels and maintaining accurate customer records. Provide examples of how you've successfully multitasked in previous roles, as this will demonstrate your ability to handle the demands of the Sales Advisor position.
How to prepare for a job interview at M&S Opticians
✨Showcase Your Customer Service Skills
As a Sales Advisor, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided exceptional customer service in the past. Highlight your ability to build rapport and handle enquiries professionally.
✨Demonstrate Your Sales Acumen
M&S Opticians is looking for someone who can optimise sales opportunities. Think of specific instances where you've successfully driven sales or met targets in previous roles. This will show your commercial awareness and ability to contribute to the store's success.
✨Familiarise Yourself with Optical Products
While previous optical experience isn't required, having a basic understanding of eyewear and hearing care products can set you apart. Research common eyewear types and their benefits, so you can speak confidently about them during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as dealing with a difficult customer or managing stock levels. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
