Supporter Experience Assistant (Casual hours)

Overview

Supporter Experience Assistant (Casual hours) at Ashton Gate Stadium. The role focuses on leading matchday experiences for Bristol City, Bristol City Women, Bristol Bears, Bristol Bears Women and Bristol Flyers, with an emphasis on delivering memorable mascot packages and matchday group experiences at home fixtures.

Key Responsibilities

• Deliver memorable matchday experiences for any mascot or flag bearer
• Work behind the scenes on matchdays at Ashton Gate stadium; use of a ticketing system to resolve queries
• Meet and greet the mascot and their family
• Ensure mascot facilities are prepared and adequately set up
• Coordinate player/management interaction with mascots
• Complete all relevant paperwork to ensure the Club’s compliance with legislation
• Work closely with the Club’s Safeguarding Officer to ensure the wellbeing of all children in our care while delivering a fun day for the mascot
• Liaise with internal stakeholders to deliver mascot packages – clubs, hospitality, front of house and safeguarding
• Coordinate flag bearer arrangements on matchdays
• Become familiar with the stadium to a high level to conduct family matchday tours
• Support the wider Supporter Services team as required
• Assist in delivering non-matchday supporter events (open training sessions, tours, signing sessions)

Key Relationships

• Supporter Services
• Hospitality
• Operations
• Safeguarding
• Bristol City
• Bristol City Women
• Bristol Bears
• Bristol Bears Women
• Bristol Flyers

Essential

• Passion for working with children
• Willingness and flexibility to work home match days, specifically weekday evenings and weekends
• Confident to speak to and lead a group of people
• Enjoys working with crowds in a busy, fast-paced environment
• Excellent customer service skills and the ability to deal with challenging situations
• Reliable and committed with a professional approach
• Strong organisational skills and ability to multi-task
• Proactive approach to identifying and remedying problems
• Interest in sports or events
• Attention to detail

Desirable

• Experience in leading a group experience
• Desire to take on more responsibility
• Ability to work independently and as part of a team

Training

• Safeguarding

Health and Safety

• Responsible for ensuring all health and safety procedures are followed at all times, with relevant paperwork to support
• Ensure all training is completed and adhered to
• Report all incidents and accidents as required
• Report any hazards detected
• Complete and review the risk assessments for the department

Equal Opportunities

We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Entertainment Providers

Locations and related updates are part of the posting metadata and not part of responsibilities.