Supporter Experience Assistant (Casual hours)

Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.

Job Purpose

As Matchday Experience Casual you will be responsible for leading our matchday experiences for Bristol City, Bristol City Women, Bristol Bears, Bristol Bears Women and Bristol Flyers. The primary focus of the role is delivering memorable mascot packages and matchday group experiences for fixtures at Ashton Gate and Bristol Flyers home games.

Key Responsibilities

• Delivering memorable matchday experiences for any mascot or flag bearer
• Working behind the scenes on matchdays at Ashton Gate stadium. Use of a ticketing system to resolve queries.
• Meeting and greeting the mascot and their family
• Ensuring that the mascot facilities are prepared and adequately set up
• Co-ordinating player / management interaction with mascots
• Completion of all relevant paperwork to ensure the Club’s follows legislation
• To work closely with the Club’s Safeguarding Officer in ensuring the wellbeing of all children in our care whilst ensuring a fun and enjoyable day for the mascot
• Liaising with internal stakeholders to deliver mascot packages – clubs, hospitality, front of house and safeguarding.
• Coordinating flag bearer arrangements on matchdays.
• Getting to know the stadium to a high level, to be able to take families on matchday tours.
• Supporting the wider Supporter Services team as and when required.
• Helping to deliver non-matchday supporter events, such as open training sessions, tours and signing sessions.

KEY RELATIONSHIPS

• Supporter Services
• Hospitality
• Operations
• Safeguarding
• Bristol City
• Bristol City Women
• Bristol Bears
• Bristol Bears Women
• Bristol Flyers

Essential

• Passion for working with children
• Willingness and flexibility to work home match days, specifically weekday evenings and weekends.
• Confident to speak to and lead a group of people
• Enjoys working with crowds in a busy, fast paced environment
• Excellent customer service skills and the ability to deal with challenging situations
• Reliable and committed with a professional approach
• Strong organisational skills and ability to multi-task
• Proactive approach to identifying and remedying problems
• Interest in sports or events
• Attention to detail

Desirable

• Experience in leading a group experience
• Desire to take on more responsibility
• Ability to work independently and as part of a team

Training

• Safeguarding

Health and Safety

• Responsible for ensuring all health and safety procedures are followed at all times, with relevant paperwork to support
• To ensure all training is completed and adhered to
• Report all incidents and accidents as required
• To report any hazards detected
• To complete and review the risk assessments for the department

Equal Opportunities

We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment. #J-18808-Ljbffr