Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead shifts, ensure customer satisfaction, and support team members in a fun environment.
- Company: Join Glenshire Group, a dynamic Scottish family-owned business expanding into the Pizza Hut franchise.
- Benefits: Enjoy a collaborative culture, potential for growth, and the chance to make customers smile.
- Why this job: Be a key player in a vibrant team while developing leadership skills and making an impact.
- Qualifications: Experience in food retail or service preferred; strong communication skills are essential.
- Other info: Embrace Yum!'s values and foster a positive atmosphere for both customers and colleagues.
The predicted salary is between 24000 - 36000 £ per year.
Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail, Hospitality, Property, Cleaning Hygiene & Business Supplies, Online and Frozen Drinks. We are currently recruiting Team Leaders as we add Pizza Hut to our Business portfolio.
Reports To: Restaurant General Manager
Position Overview
As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.
Functional Responsibilities
- Identifies and resolves workstation bottlenecks
- Ensures all products served to customers meet quality standards
- Oversees effective preparation of all workstations for peak periods
- Follows all restaurant safety procedures and coaches others
- Actively seeks information on restaurant financial and customer measures
- Demonstrates accountability for growing sales
Leadership Responsibilities
- Acts as a model providing leadership and coaching on an ongoing basis to the team
- Communicates effectively with others
- Trains new team members
- Oversees team members during shifts
- Able to efficiently work around problems
- Demonstrates growth mindset by learning from mistakes
Culture Responsibilities
- Champions Yum!’s culture and values
- Prioritises customer needs over tasks currently being performed
- Demonstrates positive energy by handling customer issues on the spot
- Makes decisions that help customers
- Coaches team on resolving customer issues
- Fosters a positive relationship with fellow team members and customers
- Embraces a culture of recognition
Educational & Experience Requirements
- Food retail or service industry experience preferred.
- Ability to exceed Customer Satisfaction expectations
- Sound communication and interpersonal skills
Shift Manager employer: Glenshire Group
Contact Detail:
Glenshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the Pizza Hut brand and its values. Understanding their customer service philosophy and operational standards will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight specific situations where you resolved conflicts or improved team performance, as this will resonate well with the hiring managers.
✨Tip Number 3
Research common challenges faced in the food retail industry, particularly in fast-paced environments like Pizza Hut. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Pizza Hut or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Manager at Pizza Hut. Familiarise yourself with the key tasks such as overseeing shifts, ensuring product quality, and leading a team.
Tailor Your CV: Highlight relevant experience in the food retail or service industry. Emphasise your leadership skills, ability to resolve customer issues, and any previous roles where you demonstrated effective communication and teamwork.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your ability to lead a team and prioritise customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Glenshire Group
✨Show Your Leadership Skills
As a Shift Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight any specific situations where you resolved conflicts or motivated your team.
✨Demonstrate Customer Focus
Customer satisfaction is key in the hospitality industry. Be ready to share examples of how you've gone above and beyond for customers in previous roles. This will show that you prioritise customer needs, which is crucial for this position.
✨Know the Company Culture
Familiarise yourself with Glenshire Group's values and culture. During the interview, express how your personal values align with theirs, especially regarding teamwork and collaboration. This will demonstrate that you're a good fit for their environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've handled busy shifts, resolved issues, or improved processes. This will showcase your ability to think on your feet and manage challenges effectively.
