At a Glance
- Tasks: Be the friendly face of our high-profile client, ensuring a top-notch experience for all visitors.
- Company: Join Securitas UK, a leader in security and customer service with a global presence.
- Benefits: Enjoy perks like discounted gym memberships, health plans, and support for further education.
- Why this job: This role offers a unique blend of customer service and security in a dynamic environment.
- Qualifications: Must have exceptional customer service skills and experience in a fast-paced corporate setting.
- Other info: Diversity and inclusion are at our core; we celebrate individuality and support career growth.
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customers' people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in Chelmsford, CM8 2UX, STARS at Securitas provide a “two roles in one” service to our clients, their staff, visitors and customers.
STARS combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.
Responsibilities:
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Qualifications
Essential criteria:
- 5 year checkable history
- Exceptional Customer service skills
- Computer literate
Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
Essential Skills:
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Company Benefits:
- Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
- Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advice
- Payroll ISA's
- Eligibility for Costco Membership
- Learning & Development
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global
At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!
Join us and be part of a team that values you.
Chelmsford - STARS Front of House, Brand Ambassador, employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chelmsford - STARS Front of House, Brand Ambassador,
✨Tip Number 1
Familiarise yourself with the core values of Securitas: Integrity, Vigilance, and Helpfulness. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the specific client you'll be working with in Chelmsford. Understanding their brand identity and culture will help you tailor your approach and show that you're genuinely interested in providing a high-end service.
✨Tip Number 3
Prepare to discuss your experience in fast-paced corporate environments. Highlight specific examples where you've successfully managed multiple priorities while maintaining exceptional customer service.
✨Tip Number 4
Network with current or former employees of Securitas or similar companies. They can provide valuable insights into the company culture and expectations, which can help you stand out during the selection process.
We think you need these skills to ace Chelmsford - STARS Front of House, Brand Ambassador,
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles in Front of House or concierge services. Use specific examples that demonstrate your ability to deliver high-quality service in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing exceptional customer service. Mention how your skills align with the values of Securitas, such as integrity and vigilance, and provide examples of how you've embodied these in previous roles.
Highlight Relevant Skills: Emphasise your communication skills, adaptability, and ability to work under pressure. Mention your proficiency with administrative tools like MS Office and GSuite, as these are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Front of House position.
How to prepare for a job interview at Securitas UK
✨Showcase Your Customer Service Skills
As a Front of House, Brand Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to assist customers, demonstrating your ability to create a welcoming environment.
✨Emphasise Professional Appearance
First impressions matter! Dress smartly and maintain a polished appearance that reflects the high standards expected in this role. This will show your commitment to professionalism and attention to detail.
✨Demonstrate Adaptability
The role requires flexibility and the ability to handle changing priorities. Be ready to discuss situations where you've successfully adapted to unexpected challenges or changes in a fast-paced environment.
✨Understand the Company Values
Familiarise yourself with Securitas' core values of Integrity, Vigilance, and Helpfulness. Be prepared to explain how you embody these values in your work and how they align with your personal approach to customer service.