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- Tasks: Manage client accounts and ensure top-notch service delivery.
- Company: Join Guidant Global, a people-centric company transforming the recruitment industry.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a mission-driven team shaping the future of work with purpose and progression.
- Qualifications: Experience in MSP/staffing and strong customer engagement skills required.
- Other info: Guaranteed interviews for applicants with disabilities or from diverse backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
The role of Client Services Manager involves being fully dedicated and embedded within the client account, providing expert service delivery for one of our prestigious clients. You will drive the successful fulfilment of all contractual commitments in adherence to agreed Key Performance Indicators.
Key Responsibilities
- To proactively build collaborative, strategic & productive business relationships within your assigned client programme.
- To develop and support tenders and proposals as appropriate in response to Client / Client Solutions team requests.
- Identifying, attending, and participating in networking events as required.
- To work effectively, efficiently, and collaboratively with the delivery team to ensure fulfilment and service delivery is achieved as per contractual obligations with our customers.
- Management and control of quality and compliance requirements.
- Development of best practice and knowledge share across the business network.
- Drive fulfilment and adherence to all contractually committed elements of the account in conjunction with the service delivery team.
- Proactively builds strong collaborative relationships with Client Services Directors, Head of Client Services.
What we’re looking for
- Proven experience in MSP and/or staffing.
- Strong track record of customer engagement, delivery, and growth.
- Proficiency in P&L management.
- Experience supporting QBRs and managing financial performance.
Why should you join #TeamGuidant
At Guidant Global, we’re on a mission to change our industry for the better. We believe that our people are our biggest asset and strategic advantage. We are real people, recruiting real people. That’s why we encourage our people to bring their authentic selves to work, so they can feel their best every day. At Guidant Global, we’re people-centric to our core.
If you’re looking for a career with purpose, autonomy and progression, join us on our journey. Together, we can shape the future of work with our A Better Way approach.
We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.
You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.
We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity.
At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.
Speak to our workforce and STEM talent solutions experts to find out how we can help you build a better business.
Client Services Manager employer: Impellam Group
Contact Detail:
Impellam Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network strategically within the industry. Attend relevant events and engage with professionals in client services and staffing. Building relationships can lead to valuable insights and potential referrals.
✨Tip Number 2
Familiarise yourself with the specific KPIs and contractual obligations that are common in client services roles. Understanding these metrics will help you demonstrate your ability to meet and exceed expectations during interviews.
✨Tip Number 3
Showcase your experience in managing P&L effectively. Be prepared to discuss specific examples of how you've driven financial performance and growth in previous roles, as this is crucial for the Client Services Manager position.
✨Tip Number 4
Research Guidant Global's values and mission. Tailor your conversations and questions during the interview to reflect your alignment with their people-centric approach and commitment to diversity and inclusion.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Client Services Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise your proven experience in MSP and staffing, as well as your track record in customer engagement and delivery. Use specific examples to demonstrate how you've successfully managed client relationships and driven growth.
Showcase Your Skills: Make sure to showcase your proficiency in P&L management and your experience with QBRs. Detail any relevant achievements or projects that illustrate your ability to manage financial performance effectively.
Personalise Your Application: Incorporate your authentic self into your application. Mention your pronouns and any personal insights that reflect your values and commitment to diversity and inclusion, aligning with Guidant Global's ethos.
How to prepare for a job interview at Impellam Group
✨Understand the Client's Needs
Before your interview, research the specific client you will be working with. Understand their business model, challenges, and how your role as a Client Services Manager can add value. This will show your potential employer that you are proactive and dedicated.
✨Demonstrate Relationship-Building Skills
Be prepared to discuss examples of how you've successfully built and maintained relationships in previous roles. Highlight your ability to collaborate with various stakeholders, as this is crucial for the position.
✨Showcase Your Financial Acumen
Since the role involves P&L management, be ready to talk about your experience with financial performance. Bring specific examples of how you've managed budgets or improved profitability in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare scenarios where you had to navigate complex client needs or resolve conflicts, demonstrating your strategic thinking and adaptability.
