VP of Customer Platforms

At Klipboard, we have introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services, and support to deliver fully integrated trading and business management solutions to companies in the distributive trade. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants, and retailers from small traders to multinational enterprises. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably, and service competitively.

As VP of Customer Platforms, you will provide leadership and direction across our entire Customer Platforms Eco-System, shaping and executing a transformation agenda with AI at the heart of every business process, taking Klipboard into the next stage of its growth journey. You will lead a culture of Digital 1st, having led at scale a customer platforms strategy, built/led a highly performing engineering function, and engaged with an Enterprise business and C-level leadership team. A strong leader, resilient with credibility and expertise to build and run this function.

This is an incredible opportunity for the right person to deliver transformational value for Klipboard.

• Develop a clear and compelling digital strategy for our future growth agenda, where AI is at the heart of the way we execute with technology and deliver services to our customers and colleagues.
• Build, inspire, encourage, and lead the Strategy of the Customer Platforms function to successfully deliver key objectives.
• Drive digital innovation and serve as a change agent throughout our business, with an Automation 1st mindset, driving efficiency and increasing customer sentiment.
• Be an evangelist, championing the use of digital technology and practices to engender a digital mindset from the top down.
• Lead the implementation of the digital strategy, working with cross-functional leaders, transitioning to an automated, highly efficient & self-service way of working for our customers and colleagues.
• Identify new tools/techniques that will support and enhance the experience for our customers and colleagues.
• Work with leaders across the business to generate innovative digital solutions for products, services, processes, customer experiences, and marketing channels.
• Drive through decision-making at Executive/Director level; including risk management, business partner engagement, financial control, presentations at Director and Executive level, negotiations, and transition planning.
• Own the Customer platforms/Customer experience planning and delivery cycle, including a unified approach to risk management, objective setting, and budget management, backlog prioritisation.
• Own M&A integration across the Eco-System; Klipboard is an acquisitive company, and you will need to have experience integrating acquired businesses into a defined systems architecture.

• 5+ years of experience in a similar role within a B2B SaaS company.
• Proven leadership of successful digital transformation project implementation within a B2B SaaS company.
• Understanding of core business customer processes and their associated technical solutions.
• An innovative and disruptive mindset, constantly looking forward, with experience of bringing ideas to life.
• Experience in managing and leading an enterprise engineering function.
• Proven skills for influencing and collaborating with CxO leaders.
• Exceptional leader with a proven ability to set clear direction and drive complex plans through to successful conclusion.
• Strategic and imaginative thinker able to translate ideas into systematic and achievable plans.
• Experience of effective budgetary control for significant budgets.
• A pragmatic approach to problem-solving whilst retaining a strategic view.
• Excellent technical awareness and business acumen across the Customer platforms landscape.

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other’s differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and spark innovation.

If you require any help, adjustments, and/or support during the interview and offer process, please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferable skills, we would love to hear from you!