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- Tasks: Welcome visitors, manage front-of-house duties, and ensure smooth operations.
- Company: Join The Instant Group, a diverse and inclusive workplace prioritising people and clients.
- Benefits: Enjoy competitive pay, private healthcare, flexible work options, and a fantastic recognition scheme.
- Why this job: Be the face of the company, enhance guest experiences, and grow in a supportive environment.
- Qualifications: Strong communication skills, tech-savvy, and experience in customer service preferred.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
The Community Host plays a vital role in creating a professional and welcoming environment for visitors, partners, and employees. They are responsible for managing front-of-house duties, including meeting and greeting visitors, escorting guests/visitors across floors and handling administrative tasks. The ideal candidate is polished, organised, and efficient, with excellent communication skills and the ability to multitask. This role is pivotal in maintaining the company's image and ensuring smooth day-to-day operations.
What will you be doing?
- Reception & Guest Experience
- Serve as the first point of contact, delivering a warm, VIP-style welcome to all visitors.
- Greet guests by name, maintain eye-level contact, and ensure a professional first impression.
- Monitor waiting times and liaise with hosts to minimise delays.
- Confirm appointments and guide visitors to the appropriate areas.
- Communication & Coordination
- Handle phone calls and manage email correspondence efficiently.
- Act as a liaison between visitors, employees, and departments.
- Coordinate with reception, security, café, and cleaning teams to maintain a high standard of service.
- Scheduling & Meeting Rooms
- Manage meeting room bookings and cancellations.
- Ensure meeting spaces are reset and monitored for efficient use.
- Schedule appointments for visitors, contractors, and staff.
- Administrative Support
- Provide general office assistance including data entry, document filing, mail distribution, printing/scanning, and supply management.
- Report maintenance issues and assist with internal communications and requests.
- Visitor & Security Management
- Register and check in visitors, working with security to issue badges and follow protocols.
- Support new starters with orientation and check-in procedures.
- Coordinate access for suppliers and maintain compliance with building security policies.
- Facility Upkeep
- Maintain a tidy, professional front office area and meeting rooms.
- Ensure printers are stocked and coffee tables are cleared.
- Support the product shop with restocking as needed.
- Events & Additional Duties
- Assist with organising and hosting internal events.
- Perform ad hoc tasks and support emergency procedures as required.
Who are we looking for?
- Alignment with our company behaviours: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow
- Friendly, professional, and customer-focused with a positive, can-do attitude
- Excellent verbal and written communication
- Strong organisation and time management, with keen attention to detail
- Tech-savvy: proficient in Microsoft Office (Word, Excel, Outlook) and reception software
- Confident representing a company with professionalism at all times
- Experience in corporate reception or customer service roles (preferred)
- Skilled in office software and admin tools
- Highly organised with strong interpersonal skills
What's in it for you?
- Competitive pay scales reviewed annually
- Discretionary annual company bonus
- Private healthcare and life cover
- A focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
- Bespoke training programmes and our bespoke ‘Instant Learning’ portal
- Reward Gateway (discounts!)
- Wellbeing Centre
- Global Employee Assistance Programme
- Brilliant colleague recognition scheme, with quarterly and annual ‘Let’s Celebrate’ awards (with great prizes!)
- Generous referral scheme
- Laptop / tech provided
At The Instant Group, we prioritise our people and our clients. We are committed to fostering diversity, equality and inclusion, providing equal opportunities in all aspects of employment. Our goal is a workforce that truly reflects society and our customers, creating an environment where every employee feels respected and empowered. When hiring or promoting from within, we see diverse experiences from a variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity. Should you need any reasonable adjustments made to this application process, please don’t hesitate to let us know. We use AI to help us assess applications fairly and objectively.
Community Host employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Host
✨Tip Number 1
Familiarise yourself with our company culture and values, especially the behaviours we prioritise like 'Play To Win' and 'Help Each Other Grow'. This will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being polished and professional is key for a Community Host, so ensure you can convey warmth and confidence when greeting visitors.
✨Tip Number 3
Get comfortable with Microsoft Office and any reception software you might encounter. Being tech-savvy is crucial for this role, so consider taking a quick online course to brush up on your skills.
✨Tip Number 4
Think about examples from your past experiences that showcase your organisational skills and ability to multitask. Be ready to discuss how you've handled similar responsibilities in previous roles during your interview.
We think you need these skills to ace Community Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise skills such as communication, organisation, and multitasking, which are crucial for the Community Host position.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and the company’s values. Mention specific examples from your past experiences that demonstrate your ability to create a welcoming environment and manage front-of-house duties.
Showcase Your Communication Skills: In your application, provide examples of how you have effectively communicated with visitors and colleagues in previous roles. Highlight any experience you have in managing phone calls and email correspondence.
Highlight Tech Proficiency: Since the role requires proficiency in Microsoft Office and reception software, mention any relevant technical skills or software you are familiar with. This will show that you are tech-savvy and ready to handle administrative tasks efficiently.
How to prepare for a job interview at IWG plc
✨Showcase Your Communication Skills
As a Community Host, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and maintain eye contact. Practise active listening to demonstrate your engagement and understanding.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Share examples from your past experiences where you successfully juggled various responsibilities, especially in a reception or customer service role.
✨Exude Professionalism
First impressions matter! Dress appropriately and maintain a positive attitude throughout the interview. Remember, you are representing the company’s image, so embody the professionalism they seek.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to handle difficult situations or coordinate with different teams, and be ready to share how you resolved them.
