Network Engineering Professional

BT is a global leader in business communications, delivering high-performance, secure, and integrated network and IT infrastructure services. Our customers rely on us to enable their digital transformation journeys, and our success depends on delivering exceptional service and support.

As a 3rd Line Technical Professional, you play a critical role in protecting our customers' infrastructure and reputation by providing BT's highest level of technical expertise. You will be at the heart of our "Cloud of Clouds" strategy—ensuring customers can connect securely and seamlessly to the data and applications they need, wherever they are in the world.

This role supports BT's Digital Global Services strategy, focused on delivering scalable, repeatable solutions with outstanding customer service and market-leading security. You'll be essential in helping us become a more agile, customer-focused, and predictable business by supporting end-to-end customer experiences, driving simplified systems and processes, and contributing to trusted relationships.

What You'll be Doing:

• Provide onsite 3rd line technical expertise while supporting and protecting LBG's large enterprise network. You will be expected to understand and collate requirements and challenges that the customer provides, then act on them using your expertise in a timely and efficient way so as to provide the best service possible.
• Collaboration with both customer and BT technical teams in the support of new and existing technology infrastructure, including design work and implementation, diagnostic and project tasks across the board.
• Manage and work independently with external 3rd party suppliers and customer stakeholders where necessary.
• Mentor and support 1st/2nd technical teams and 3rd line colleagues as required along with other applicable parties within the wider community, including project managers, design staff and senior management.
• Excellent relationship management skills when dealing with customers, 3rd party and internal colleagues.
• You lead collaborative ways of working and continuous improvement. You encourage their adoption where necessary to deliver the best results for the customer.
• You can demonstrate subject matter expertise in complex, technical infrastructure, products and services. You are able to provide solutions to meet short, medium and long-term customer needs.
• Very strong customer communication and relationship management skills (customer facing experience mandatory).
• Cisco CCNP or equivalent professional experience.

What we'd like to see on your CV:

• 5-10 years of networking experience on large enterprise networks of 100+ nodes or more.
• Networking experience within data centre/large enterprise environments encompassing a wide range of technologies (including and not limited to WAN, LAN, Security, Cloud, Wireless, Automation, Cloud, Voice and NetOps).
• Experience in troubleshooting large enterprise networks made up of various vendors.
• Experienced in designing and deploying network fixes to resolve service issues.

Competitive Salary with Benefits:

• 10% on target bonus.
• 25 days annual leave (not including bank holidays), increasing with service.
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan.
• World-class training and development opportunities.
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages and access to hundreds of retail discounts including the BT shop.
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up!
• Flexible Working – BT have moved to a hybrid working – you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.
• Part time and job-share considered.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.