Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations, manage customer contracts, and ensure exceptional service delivery.
- Company: Join ERIKS, a top industrial service provider dedicated to optimising supply chains.
- Benefits: Enjoy 25 days annual leave, health support, and flexible working options.
- Why this job: Make a real impact in a diverse team while solving complex customer challenges.
- Qualifications: Experience in customer relations, leadership, and operational management required.
- Other info: Full UK/Ireland driving licence needed; remote work options available.
The predicted salary is between 36000 - 60000 £ per year.
Join ERIKS UK&I OnSite Division, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly.
The Customer Operations Manager is a critical leader within the OnSites and is responsible for overseeing the day-to-day execution of the customer contract, delivering exceptional service and stores management excellence.
- Serve as the primary face of the OnSite operation, building and maintaining strong relationships with key customer stakeholders.
- Act as the first point of contact for escalated risks and low-level issue resolution, ensuring timely and satisfactory outcomes.
- Provide direct line management for the OnSite team, ensuring performance aligns with operational objectives.
- Ensure compliance with service level agreements and contractual customer requirements.
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management.
- Take ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceeded.
- Manage the OnSite budget with commercial responsibility for revenue and margin growth.
- Leverage tools and resources to identify opportunities for increasing profitability.
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer.
- Identify opportunities to introduce value added services and initiatives that benefit the customer and support ERIKS growth.
- Collaborate with cross-functional teams and Product Business Units to align solutions with customer needs.
Key Skills, Experience & Requirements:
- Line manager responsibility.
- Experience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goals.
- Proven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long-term partnerships.
- Leadership and people management.
- Operational expertise.
- KPI Management.
- Continuous Improvement.
- Collaboration.
- HSEQ knowledge.
- Full UK/Ireland Driving Licence Required.
What’s in it for you?
- 25 days’ annual leave + bank holidays.
- Option to buy up to 5 extra days.
- 1 paid wellbeing day per year.
- Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support.
- Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy.
- Medical second opinions, lifestyle coaching, and wellness discounts.
- Company sick pay from day one.
- Contributory pension scheme.
- Group income protection (after qualifying period).
- Life assurance.
- Company car or allowance.
- Cycle to Work scheme.
- Enhanced Maternity, Paternity & Adoption leave.
- Fertility leave and support.
We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better. With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward.
We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you’re looking for purpose, opportunity, and a place to belong, you’ll find it here.
If you’re passionate about solving complex customer challenges, then ERIKS is the right place for you.
Customer Operations Manager employer: ERIKS UK & Ireland
Contact Detail:
ERIKS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Familiarise yourself with ERIKS' core values and mission. Understanding their commitment to making industry work better will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of ERIKS on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Customer Operations Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage customer relationships and resolve issues effectively. Highlighting these skills will show that you are well-equipped for the challenges of the role.
✨Tip Number 4
Research the latest trends in supply chain management and operational efficiency. Being knowledgeable about current industry practices will allow you to discuss innovative solutions during your interview, positioning you as a forward-thinking candidate.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer operations and management. Focus on your leadership skills, KPI management, and any experience you have with operational efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for problem-solving and your ability to build strong relationships with customers. Mention specific examples of how you've successfully managed customer inquiries and resolved issues in the past.
Highlight Relevant Skills: Emphasise your skills in collaboration, continuous improvement, and people management. Make sure to mention your understanding of HSEQ knowledge and how it applies to customer operations.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in customer satisfaction scores or successful management of budgets. This will demonstrate your capability to meet and exceed contractual KPIs.
How to prepare for a job interview at ERIKS UK & Ireland
✨Understand the Company Culture
Before your interview, take some time to research ERIKS and their company culture. They value diversity, inclusion, and collaboration, so be prepared to discuss how your experiences align with these values.
✨Showcase Your Leadership Skills
As a Customer Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, and driven performance in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer inquiries. Think of specific situations where you successfully addressed client needs or improved operational efficiency.
✨Highlight Your KPI Management Experience
Since the role involves managing KPIs, be ready to discuss your experience with performance metrics. Share how you've tracked, reported, and improved KPIs in past positions to demonstrate your operational expertise.
