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- Tasks: Supervise and support a team, handle enquiries, and ensure excellent customer service.
- Company: Join the University of Leeds, providing top-notch accommodation for 8,500 students.
- Benefits: Enjoy hybrid working options, flexible hours, and time off in lieu for extra shifts.
- Why this job: Be part of an innovative team dedicated to enhancing student living experiences.
- Qualifications: Experience in a busy office, strong communication skills, and a passion for customer service required.
- Other info: Interviews on 23 July 2025; open to current Facilities Directorate employees only.
The predicted salary is between 28800 - 43200 £ per year.
This role is open to current employees in the Facilities Directorate only. It will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.
Are you committed to delivering a high level of customer service, passionate about helping students, and experienced in supervising others? Have you worked in a busy office environment? Do you possess good organisation and communication skills, with an aptitude to motivate and train others?
Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites both on and off campus. We are an innovative service with a clear vision to provide some of the country's best student accommodation.
We are seeking an Accommodation Office Supervisor (12-month secondment) who will, under the guidance of the Accommodation Office Manager, provide supervisory assistance to a team of Accommodation Office assistants. The role involves coaching, training, and guiding team members to achieve objectives and KPIs. Additionally, the post holder will handle enquiries from prospective and current residents, providing customer support via written communication, phone, and in person.
Normal working hours are Monday to Friday. However, occasional Saturdays or Sundays may be required during September and October, along with occasional weekend or evening shifts throughout the year to support university open days and accommodation viewings. Time off in lieu will be provided for additional hours worked.
For further information or queries, please contact: #J-18808-Ljbffr
Accommodation Office Supervisor employer: University of Leeds
Contact Detail:
University of Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Office Supervisor
✨Tip Number 1
Familiarise yourself with the university's accommodation services and their unique offerings. Understanding what makes the University of Leeds stand out will help you demonstrate your passion for helping students during the interview.
✨Tip Number 2
Prepare examples from your past experiences that showcase your supervisory skills and ability to motivate a team. Be ready to discuss specific situations where you've successfully trained or guided others, as this will be crucial for the role.
✨Tip Number 3
Brush up on your customer service skills, especially in handling enquiries. Think about how you can provide exceptional support to both prospective and current residents, as this is a key aspect of the job.
✨Tip Number 4
Be open to discussing flexible working arrangements during your interview. Highlight your adaptability and willingness to work occasional weekends or evenings, as this shows your commitment to supporting the university's needs.
We think you need these skills to ace Accommodation Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and supervision. Emphasise any roles where you have trained or motivated others, as this is key for the Accommodation Office Supervisor position.
Craft a Strong Cover Letter: In your cover letter, express your passion for helping students and your commitment to high-quality customer service. Mention specific examples from your past experiences that demonstrate your organisational and communication skills.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as your ability to work in a busy office environment, manage enquiries, and provide support through various communication channels.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at University of Leeds
✨Show Your Customer Service Skills
Since this role is all about delivering high-quality customer service, be prepared to share specific examples of how you've successfully handled customer enquiries or resolved issues in the past. Highlight your passion for helping students and your commitment to providing excellent service.
✨Demonstrate Leadership Experience
As a supervisor, you'll need to motivate and train others. Be ready to discuss your previous supervisory roles, focusing on how you coached team members to achieve their goals. Use concrete examples to illustrate your leadership style and effectiveness.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a busy office environment. Think about potential scenarios you might face in this role and how you would handle them. This will show your ability to think on your feet and manage stress effectively.
✨Ask About Flexible Working Arrangements
Since the role offers hybrid working options, don't hesitate to ask about flexible working arrangements during the interview. This shows your interest in maintaining a work-life balance and can help you understand how the university supports its employees.
