Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become a home improvement expert while assisting customers with their projects.
- Company: Join B&Q, a leading home improvement retailer dedicated to helping customers create their dream homes.
- Benefits: Enjoy competitive pay, flexible hours, wellness benefits, and generous holiday leave.
- Why this job: Be part of a diverse team that values your contributions and supports your growth.
- Qualifications: No specific experience needed, just a passion for helping others and learning new skills.
- Other info: Flexible shifts available, including weekends and evenings, to fit your schedule.
Part Time - 26.25 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 8.00pm
UK Notional hourly rate £12.71 per hour
B&Q Devizes
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Knowing the ins and outs of home improvement tools, materials, and techniques will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during the interview process, demonstrate your ability to connect with people and provide exceptional service, as this is a key aspect of the role.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Engage with current employees or join relevant online communities. This can give you insights into the company culture and expectations, helping you tailor your approach and questions during the application process.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles or experience in home improvement, and include specific examples of how you've helped customers in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and your eagerness to learn. Mention why you want to work at B&Q and how you can contribute to their mission of helping customers improve their homes.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what the company values.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to help a customer, as this role heavily focuses on delivering great service.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully collaborated with others. Be prepared to discuss how you contribute to a positive team environment and support your colleagues.
✨Familiarise Yourself with the Company Culture
Research B&Q's values and commitment to diversity and inclusion. During the interview, mention how these values resonate with you and how you can contribute to creating an inclusive workplace.
