Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Oracle HCM queries and resolve issues for HRMS and related modules.
- Company: Join a dynamic team in Warwick, focused on innovative HR solutions.
- Benefits: Enjoy a hybrid work model with competitive daily rates and professional growth opportunities.
- Why this job: Be part of a collaborative environment that values problem-solving and continuous improvement.
- Qualifications: Experience with Oracle HCM and SQL is essential; strong communication skills are a must.
- Other info: This is a 1-year contract role, perfect for those looking to enhance their tech support skills.
The predicted salary is between 80000 - 120000 £ per year.
Location: Hybrid - Onsite in Warwick, 1 Year Contract, Rate £400 - £450 per day (Inside IR35)
Key Responsibilities
- Act as a key contact for support queries related to Oracle HCM, primarily HRMS, SSHR, Workflow, OLM, and related BI reports.
- Collaborate with helpdesk teams to investigate and resolve tickets, ensuring timely issue resolution within agreed SLAs and OLAs.
- Provide troubleshooting support for both technical and functional users, escalating issues as needed.
- Maintain accurate records of incidents, requests, and resolutions in the service management system.
- Contribute to the improvement of support processes and documentation.
- Support knowledge transfer and user guidance across departments.
Essential Skills & Experience
- Strong hands-on experience with Oracle HCM, particularly HR-related modules.
- Solid background in application support/helpdesk environments, with excellent ticket management practices.
- Competency in SQL for diagnostics and configuration support.
- Familiarity with service management tools and helpdesk workflows.
- Analytical thinking and an ability to solve problems in high-pressure situations.
- Confident communication skills.
Oracle HCM Support Specialist employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle HCM Support Specialist
✨Tip Number 1
Familiarise yourself with Oracle HCM modules, especially HRMS and SSHR. Understanding the intricacies of these systems will not only boost your confidence but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Brush up on your SQL skills, as they are crucial for diagnostics and configuration support. Consider working on sample queries or projects that showcase your ability to troubleshoot effectively using SQL.
✨Tip Number 3
Network with current or former Oracle HCM Support Specialists. Engaging with professionals in the field can provide you with insider knowledge about the role and the company culture, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your experience in application support and ticket management. Be ready to share specific examples of how you've resolved issues under pressure, as this will highlight your problem-solving skills and ability to work within SLAs.
We think you need these skills to ace Oracle HCM Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Oracle HCM and any relevant HR-related modules. Use specific examples to demonstrate your skills in application support and ticket management.
Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving abilities and experience in high-pressure situations. Mention your familiarity with SQL and service management tools, as these are essential for the role.
Showcase Relevant Experience: When detailing your work history, focus on roles where you provided troubleshooting support or collaborated with helpdesk teams. Highlight any improvements you contributed to support processes or documentation.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Click To Hired
✨Showcase Your Oracle HCM Knowledge
Make sure to highlight your hands-on experience with Oracle HCM, especially the HR-related modules. Be prepared to discuss specific scenarios where you've successfully resolved issues or improved processes using this system.
✨Demonstrate Problem-Solving Skills
Since the role requires analytical thinking and problem-solving under pressure, prepare examples of past challenges you've faced in application support. Explain how you approached these problems and the outcomes of your actions.
✨Familiarise Yourself with Helpdesk Workflows
Understand the typical helpdesk workflows and service management tools that are commonly used in support environments. Being able to discuss your familiarity with these tools will show that you're ready to hit the ground running.
✨Communicate Clearly and Confidently
As communication is key in this role, practice articulating your thoughts clearly. Prepare to explain technical concepts in a way that non-technical users can understand, showcasing your ability to guide and support users effectively.
