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- Tasks: Engage with customers, update them on vehicle servicing, and manage bookings.
- Company: Join Allen Motor Group, a leading Ford dealership in Nuneaton.
- Benefits: Enjoy 30 days holiday, discounts, life assurance, and a supportive work environment.
- Why this job: Kickstart your automotive career in a friendly, inclusive team with growth opportunities.
- Qualifications: No experience needed; customer service skills and attention to detail are key.
- Other info: Full training provided, plus a chance to earn up to £33,500 OTE.
The predicted salary is between 23280 - 29160 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Nuneaton. Using your fantastic customer experience skills, you will keep the customer informed and consult on their vehicles' servicing, answering any questions or queries they may have.
As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
This position is offered on a Full-time permanent basis, 46.33 hour working week Monday – Friday & 1 in 3 Saturdays, £29,000 basic salary and an OTE of £33,500 reporting to the Aftersales Manager.
Do I need experience? No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
Why Allen Motor Group? In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- Discounted gym membership
- Retailer discount portal with discounts from some of the UK’s biggest retailers
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
To be considered for this opportunity please apply now.
Aftersales Advisor - Nuneaton Ford employer: Allen Motor Group
Contact Detail:
Allen Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor - Nuneaton Ford
✨Tip Number 1
Familiarise yourself with the Ford brand and its vehicles. Understanding the products you’ll be dealing with will not only boost your confidence but also impress the hiring managers during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily relies on excellent customer interaction, consider role-playing scenarios or practicing common customer queries to showcase your readiness.
✨Tip Number 3
Network with current or former employees of Allen Motor Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your genuine interest in the role and the company, and it gives you a chance to assess if it's the right fit for you.
We think you need these skills to ace Aftersales Advisor - Nuneaton Ford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Aftersales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since the role emphasises fantastic customer experience skills, make sure to showcase any relevant experience in customer service. Use specific examples that demonstrate your ability to handle queries and maintain customer satisfaction.
Showcase Organisational Skills: The job requires excellent organisational and administrative skills. Include examples in your CV or cover letter that illustrate your ability to manage tasks efficiently, such as booking vehicles into the workshop or maintaining accurate records.
Express Willingness to Learn: Allen Motor Group welcomes applications from those without prior experience. In your application, express your eagerness to learn and grow within the automotive industry, highlighting any transferable skills you possess.
How to prepare for a job interview at Allen Motor Group
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided excellent customer service, even if it's not in the automotive sector. This will demonstrate your capability to handle customer queries effectively.
✨Familiarise Yourself with GDPR Guidelines
Understanding GDPR is essential for this role. Brush up on the basics of data protection and privacy laws, as you'll need to ensure compliance when handling customer information. Being knowledgeable about these guidelines will show your commitment to professionalism.
✨Prepare for Upselling Scenarios
Upselling is a key part of the job, so think about how you can promote additional services or products. Consider potential scenarios where you could suggest upgrades or maintenance packages, and practice how you would present these options to customers.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you manage your time and tasks effectively. You might want to share specific tools or methods you use to stay organised, which will highlight your suitability for the position.
