Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome residents, solve problems, ensure safety, and manage parcels daily.
- Company: Join a dynamic team in London focused on outstanding customer service.
- Benefits: Enjoy 25 days holiday, health services, eye care vouchers, and exclusive perks.
- Why this job: Make a difference in people's lives while working in a vibrant environment.
- Qualifications: Customer service experience preferred; strong communication skills are essential.
- Other info: 4 on 4 off shifts with a salary increase after probation.
The predicted salary is between 22800 - 25200 £ per year.
Join Our Team as a Day Concierge in London!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in London.
If you're committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
Location: London, W2 - Please ensure you live within a 45 minute commute of the site.
Annual Salary: £28,500 (Rising to £29,740 after probation)
Hours/Working Pattern: 4 on 4 off, 7am-7pm
What You'll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents' experience.
What You'll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 25 Days Holiday
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Day Concierge - London, W2 employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge - London, W2
✨Tip Number 1
Familiarise yourself with the local area around London, W2. Being able to provide residents and visitors with recommendations for restaurants, attractions, and services will showcase your local knowledge and enhance their experience.
✨Tip Number 2
Demonstrate your problem-solving skills during the interview. Think of specific examples from your past experiences where you successfully resolved issues or handled emergencies, as this is a key part of the Day Concierge role.
✨Tip Number 3
Showcase your customer service skills by preparing to discuss how you would handle various scenarios involving residents and visitors. Highlight your ability to remain calm under pressure and your commitment to maintaining high standards.
✨Tip Number 4
If you have any health and safety qualifications, be sure to mention them. Even if they are not essential, demonstrating your awareness of safety protocols can set you apart from other candidates.
We think you need these skills to ace Day Concierge - London, W2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or concierge roles. Use specific examples that demonstrate your problem-solving skills and ability to maintain high standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention why you are interested in the Day Concierge position and how your skills align with the job requirements.
Highlight Local Knowledge: Since local knowledge is important for this role, mention any familiarity you have with the London area. This could include recommendations for local attractions or services that would enhance residents' experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a concierge role.
How to prepare for a job interview at Encore
✨Showcase Your Customer Service Skills
As a Day Concierge, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond to assist customers or resolve issues. This will demonstrate your proactive approach and commitment to making a difference in people's lives.
✨Demonstrate Problem-Solving Abilities
The role involves addressing various issues promptly. Think of specific situations where you successfully solved problems, whether related to maintenance or emergencies. Highlighting your quick thinking and ability to escalate concerns appropriately will impress the interviewers.
✨Familiarise Yourself with Local Knowledge
Being able to offer advice and recommendations about the local area can enhance residents' experiences. Research the neighbourhood around London, W2, and be ready to discuss local attractions, restaurants, and services during your interview. This shows your enthusiasm for the role and your commitment to providing excellent service.
✨Emphasise Attention to Detail
In this position, maintaining high standards and presentation is key. Be prepared to discuss how you ensure attention to detail in your work. Whether it's keeping the concierge area tidy or conducting safety checks, demonstrating your meticulous nature will resonate well with the hiring team.
