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For Companies At a Glance
- Tasks: Handle inbound customer calls and resolve their issues.
- Company: Join Smart, a leading green-tech company revolutionizing EV technology!
- Benefits: Enjoy growth opportunities, equity in the business, and potential for remote work.
- Why this job: Be part of a fast-growing team making a positive impact on the environment.
- Qualifications: Hardworking, tech-savvy individuals; open to graduates!
- Other info: Entry-level role with no glass ceilings and regular promotions based on performance.
The predicted salary is between 28800 - 43200 £ per year.
Hi Linkedin, we are looking for Customer Support Executives! 🙋 ♀️🙋 ♂️
Company
- Smart, EV technology – both hardware and software. They are the fastest growing and highest rated company in the sector!
- Sales have doubled every month in 2021/22, they’re growing at speed in a hot space; green-tech energy and green-solutions
- Revenues in the 8-figures, they’ve also secured Series A funding to fuel their growth further
- The UK market is going to grow 30x within the next 5 years and they’ll be going global soon!
- You’ll be part of a product that people love, need and want and the benefits are a cleaner and greener world
Role
- You will be responsible for taking inbound calls from current customers and understanding what the situation is and what you can help with
- This is an Entry Level role, with time it will grow more technical and you will learn more of the complex issues some customers face
- Reporting directly into the Head of Support
- Loads of opportunity to grow within the business (no glass ceilings!!) and move into other departments such as sales, account management, web development and more (regular promotions based on performance)
- You will also benefit from equity in the business
What we need from you
- Incredibly hard working, forward thinking individual that has a burning desire to succeed
- Someone who wants to be in the tech sector
- Currently working on-site 4 days a week – they are looking to move to 3/2
- Have to be open to working 2 days a month on the weekend (paid time and a half)
- Computer literate – open to graduates!
If this sounds like you please hit apply!
Customer Support Specialist employer: Propel
Contact Detail:
Propel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarize yourself with the EV technology sector. Understanding the basics of electric vehicles and green tech will not only help you in conversations with customers but also show your genuine interest in the field.
✨Tip Number 2
Practice active listening skills. As a Customer Support Specialist, you'll need to understand customer issues quickly and accurately. Role-playing scenarios with friends or family can help you refine this skill.
✨Tip Number 3
Be prepared to discuss your adaptability and willingness to learn. Since the role will grow more technical over time, showcasing examples of how you've successfully adapted to new challenges in the past will be beneficial.
✨Tip Number 4
Show enthusiasm for the company's growth and mission. Research the company’s recent achievements and express your excitement about being part of a team that contributes to a cleaner and greener world.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Specialist position. Understand the responsibilities and the skills required, as this will help you tailor your application.
Highlight Relevant Experience: Even if you are applying for an entry-level role, emphasize any relevant experience you have in customer service or tech. Use specific examples that demonstrate your problem-solving skills and ability to work with customers.
Show Your Passion for Tech: Express your enthusiasm for the tech sector and green solutions in your cover letter. Mention any personal projects or interests related to technology that showcase your commitment to the field.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in customer support roles.
How to prepare for a job interview at Propel
✨Show Your Passion for Green Tech
Make sure to express your enthusiasm for the green-tech sector during the interview. Talk about why you believe in sustainable solutions and how you can contribute to a cleaner, greener world.
✨Demonstrate Your Customer Support Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to empathize with customers.
✨Be Ready to Learn
Since this is an entry-level role that will grow more technical, show your willingness to learn and adapt. Discuss any relevant coursework or self-study you've done related to tech or customer support.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth plans, the team structure, and opportunities for advancement. This shows your interest in the role and helps you understand if it's the right fit for you.
