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For Companies At a Glance
- Tasks: Welcome guests, recommend menu items, and provide top-notch service.
- Company: Join the Lion Hotel Worksop, part of the Frasers Group, in a vibrant town setting.
- Benefits: Enjoy store discounts across the Frasers Group and flexible working hours.
- Why this job: Be part of a dynamic team delivering exceptional customer experiences in a fun environment.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Work hours range from 7am to 11pm, including weekdays and weekends.
The Lion Hotel Worksop is proud to be part of the Frasers Group and sits in the heart of Worksop town. With 46 bedrooms, 2 conference suites, function room and its own bar and restaurant the Lion Hotel is committed to delivering first class service.
Job Description
To continue our growth and expansion we now require truly exceptional, driven and proven Food & Beverage assistant to join our team
Key Contribution Areas
- To greet customer with a sincere and warm welcome and ensure they are aware you are there to help
- To recommend menu items and accompanying drinks to suit the customers needs
- To provide information about in hotel & restaurant offers & promotions
- To receive and process cash and card transactions
- Be aware of licensing regulations and offer service in accordance with challenge 25 principles
- Maintain a customer friendly and customer focused environment at all times.
- Guarantee a high level of customer service at all times
- To offer fast, efficient and friendly table or at bar service
- To keep the work area, restaurant and bar areas clean and tidy at all times
Qualifications
Skills and Knowledge
- Excellent communication skills
- Able to work effectively within a team environment
- Customer focused
Personal Qualities
- Positive and enthusiastic with a can do attitude
- Passion for customer service
- Professional manner
- Flexible and reliable
Additional Information
Working hours for this role are between 7am-11pm, including week days and weekends.
Company benefits include store discounts across the Frasers Group including Sports Direct, Flannels, Evans Cycles and many more
Food & Beverage Assistant employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Make sure to showcase your excellent communication skills during the interview. Practice how you would greet customers and recommend menu items, as this is a key part of the role.
✨Tip Number 2
Familiarize yourself with the menu and drink offerings at The Lion Hotel. Being knowledgeable about what you can recommend will impress the hiring team and show your enthusiasm for the position.
✨Tip Number 3
Demonstrate your customer-focused attitude by preparing examples of how you've provided exceptional service in previous roles. This will help you stand out as a candidate who truly cares about the customer experience.
✨Tip Number 4
Be ready to discuss your flexibility and reliability. Since the working hours include weekends and evenings, showing that you are adaptable will be a big plus for us.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Food & Beverage Assistant position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service and food & beverage roles. Use specific examples that demonstrate your communication skills and ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention why you want to work at The Lion Hotel and how you can contribute to their commitment to first-class service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Frasers Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork Skills
Since the role requires working effectively within a team, be prepared to discuss how you collaborate with others. Highlight any previous roles where teamwork was essential to success.
✨Know the Menu and Promotions
Familiarize yourself with common menu items and drink pairings. Being able to recommend items confidently during the interview will show that you are proactive and ready to contribute.
✨Understand Licensing Regulations
Brush up on licensing regulations relevant to the hospitality industry, especially the challenge 25 principles. This knowledge will demonstrate your commitment to responsible service and compliance.
