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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join Nespresso, a leader in quality coffee innovation since 2001 in the UK.
- Benefits: Enjoy a competitive salary, bonus potential, flexible working options, and generous holiday allowance.
- Why this job: Be part of a stylish brand that values creativity and offers great training opportunities.
- Qualifications: Previous retail supervisory experience and a passion for delivering outstanding customer service required.
- Other info: Nespresso champions diversity and inclusion; all backgrounds are encouraged to apply.
The predicted salary is between 25000 - 35000 £ per year.
Position Snapshot
Nespresso Retail Supervisor/Assistant Manager – One New Change Boutique £30,500 + Potential Bonus + Excellent Benefits
Although this is a full time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.
Position Summary
We’re looking for a proactive and commercially driven Retail Supervisor to join our Boutique in One New Change. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
A day in the life of a Retail Supervisor:
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
What will make you successful?
Just like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated and difficult to resist. We want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that. You’ll support customers in finding their perfect cup of coffee and be on hand to deliver service oriented sales, promoting our unique brand experience.
We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:
- Previous supervisory shop floor experience in the retail sector.
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- Maintain and support a positive and collaborative team culture.
In return, as part of Nestlé SA, we offer first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring.
Boutique Supervisor/Assistant Manager - One New Change employer: Nestlé Nespresso SA
Contact Detail:
Nestlé Nespresso SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Supervisor/Assistant Manager - One New Change
✨Tip Number 1
Familiarise yourself with Nespresso's brand values and product offerings. Understanding their commitment to quality and innovation will help you connect with the company's ethos during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in previous roles. This will demonstrate your ability to maintain a premium customer experience.
✨Tip Number 3
Network with current or former employees of Nespresso, if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 4
Be ready to discuss your leadership style and how you would coach and mentor team members. Highlighting your experience in developing others will align well with the role's requirements.
We think you need these skills to ace Boutique Supervisor/Assistant Manager - One New Change
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience in retail. Emphasise your ability to deliver exceptional customer service and any previous roles where you coached or trained team members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Nespresso brand and your understanding of the premium coffee market. Mention specific examples of how you've achieved sales targets or improved customer experiences in past roles.
Showcase Your Skills: Clearly outline your communication and interpersonal skills in your application. Provide examples of how you've resolved customer complaints or led a team to success, as these are key attributes for the role.
Highlight Flexibility: Since the company is open to discussing flexible working needs, mention your own flexibility in your application. This shows that you're adaptable and willing to work with the company's requirements.
How to prepare for a job interview at Nestlé Nespresso SA
✨Show Your Passion for Coffee
Nespresso is all about quality coffee, so make sure to express your enthusiasm for coffee and the brand during the interview. Share any personal experiences or knowledge you have about coffee, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Since exceptional customer service is a key focus for Nespresso, prepare examples from your previous roles where you went above and beyond for customers. This will showcase your ability to deliver a premium experience, which is crucial for the Boutique Supervisor position.
✨Demonstrate Leadership Experience
As a potential supervisor, it's important to highlight your previous supervisory experience. Discuss how you've successfully led teams, facilitated training sessions, and resolved conflicts, as these skills are essential for managing the boutique effectively.
✨Research the Brand and Competitors
Familiarise yourself with Nespresso's products, values, and market position. Understanding the competitive landscape will allow you to speak knowledgeably about the brand and show that you're proactive and well-prepared for the interview.
