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- Tasks: Manage customer orders and support clients in the aerospace industry.
- Company: Parker Hannifin is a global leader in aerospace, defence, and energy markets.
- Benefits: Enjoy a full-time role with early finishes on Fridays and opportunities for growth.
- Why this job: Join a winning culture and make an impact in a high-tech environment.
- Qualifications: Experience in customer service and familiarity with Microsoft Office; engineering background preferred.
- Other info: Work closely with cross-functional teams and lead strategic operations.
The predicted salary is between 36000 - 60000 £ per year.
This Business is an international leader in the aerospace, defence and energy markets, employing more than 60,000 people at over 40 manufacturing facilities, and regional offices worldwide. Working closely with their customers, this business delivers technologically differentiated systems and products for the most demanding environments, with high certification requirements for applications across its core end markets. Through focusing on engineering and operational excellence, this business builds broad installed bases of equipment and provides services and support across a fleet of approximately 73,000 aircraft. Winning culture, valued customers, passionate people, and engaged leadership are what have allowed them to become the company they are today.
As a Senior Customer Account Representative, you will interact with a wide range of Aerospace clients and customers, supporting both operational and strategic needs. You will be responsible for managing the customer order book ensuring accurate sales order entry and reviewing purchase orders before executing buy or sell transactions with customers. You will be leading strategic operations for this impressive Aerospace company to improve client business relationships.
Responsibilities- You will be going out after bids and approaching from a pricing perspective, considering aspects like managing on time delivery, and finding new business deals.
- Manage the customer order book and process accurate sales orders, including the review and circulation of purchase orders before customer transactions.
- Act as a point of contact for clients and customers, providing support across both operational needs and strategic initiatives.
- Liaise with junior team members with order book strategy and lead in handling complex customer requirements, mainly in leading strategy plans.
- Ensure compliance in customer transactions, including generating pro forma invoices and managing trade compliance in collaboration with internal systems and the Export Trade Compliance team.
- Work closely with cross-functional teams to coordinate deliveries and maintain expectations.
- Previous experience in a customer service role and ability to handle challenging customer interactions.
- Previous manufacturing/engineering industry background is essential.
- IT literate with experience using Microsoft Excel and other Microsoft Office tools.
- A progressive individual who is looking to learn and develop under company standards and improving business relations.
- Familiarity with systems like SAP or Salesforce is a big bonus to have.
Customer Account Rep, Sr employer: Parker Hannifin
Contact Detail:
Parker Hannifin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Rep, Sr
✨Tip Number 1
Familiarise yourself with the aerospace industry and Parker Hannifin's role within it. Understanding their products and services will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Parker Hannifin on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Senior Customer Account Representative role.
✨Tip Number 3
Brush up on your skills with Microsoft Excel and any relevant CRM systems like SAP or Salesforce. Being proficient in these tools will demonstrate your readiness to handle the technical aspects of the job.
✨Tip Number 4
Prepare to discuss your experience in managing customer relationships and handling complex transactions. Be ready to share specific examples that highlight your problem-solving skills and ability to improve client relations.
We think you need these skills to ace Customer Account Rep, Sr
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Senior Customer Account Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your previous experience in customer service, particularly in the manufacturing or engineering sectors. Provide specific examples of how you've handled challenging customer interactions and improved business relationships.
Showcase Technical Skills: Mention your proficiency in IT tools, especially Microsoft Excel and any experience with systems like SAP or Salesforce. This will demonstrate your ability to manage customer orders and transactions effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the aerospace industry and how you can contribute to Parker Hannifin's success. Make sure to connect your skills and experiences to the company's values and goals.
How to prepare for a job interview at Parker Hannifin
✨Research the Company
Before your interview, take some time to learn about Parker Hannifin. Understand their products, services, and the markets they operate in, especially in aerospace and defence. This knowledge will help you tailor your answers and show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Senior Customer Account Representative, you'll be dealing with various customer interactions. Prepare examples from your past experiences where you've successfully managed challenging customer situations or improved client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Technical Skills
Since the role requires familiarity with systems like SAP or Salesforce, be ready to discuss your experience with these tools. If you have any specific achievements related to using these systems, make sure to highlight them during the interview.
✨Ask Insightful Questions
At the end of the interview, when given the chance to ask questions, make sure to prepare thoughtful ones that demonstrate your understanding of the role and the company. For example, inquire about the team dynamics or how success is measured in this position.
