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- Tasks: Manage client accounts and ensure they have the best experience with our platform.
- Company: SmartSearch is a leading provider of Anti-Money Laundering verification software.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a cycle to work scheme.
- Why this job: Join a multi-award winning tech company with excellent growth opportunities and a supportive culture.
- Qualifications: Passionate, customer-focused individuals with strong communication skills are encouraged to apply.
- Other info: Full training provided; great place to work certified since 2022.
The predicted salary is between 28800 - 43200 £ per year.
SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider. SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.
As a Customer Success Executive, you will learn to manage your portfolio of client accounts and respond to their needs and objectives. You will develop and maintain positive and successful client relationships through frequent communication, problem solving and proactivity, to ensure that they have the best possible experience with the SmartSearch platform and are protecting their business from fraud. Where relevant you will promote additional products or services that SmartSearch offers and encourage clients to sign up to and utilize the various enhancements within the SmartSearch platform in line with their needs. We are proud of the client retention rate that we have across our entire client base, achieved by providing a great level of support and service to our clients.
VARIED DAY TO DAY RESPONSIBILITIES
- Responsible for building and maintaining strong Client relationships through success reviews and building trust through Product knowledge.
- Upselling to growing Clients, either through the addition of a new product or to the most appropriate level of pricing.
- Conduct regular industry-specific reviews to ensure clients comply with Anti-Money Laundering regulations using SmartSearch products/services.
- Liaising with, and acting as the link between the Client and SmartSearch by maintaining regular contact, ensuring that communication flows effectively and we develop happy and loyal Clients.
- Being proactive by planning the growth and retention of Clients.
- Monitor client usage patterns to proactively address issues and optimise their experience.
- Perform administrative tasks, including report preparation and data uploads.
- Organising and conducting training for Clients on the platform.
- Handling a variety of Client support queries.
- Demonstrating developments in the platform or regulations to inform Clients of new solutions.
WHAT ARE WE LOOKING FOR IN A CANDIDATE?
- You are passionate about developing a successful and rewarding career.
- We’re looking for driven, customer focussed people with strong communication and problem-solving skills.
- You are willing to learn; in-depth knowledge into our Products and AML Regulations is required for the role, with full training provided.
- You are able to adapt to the changes in needs of your Clients.
- You are keen to progress within a large team structure and will have a drive to succeed, evidenced by achieving goals and targets.
- We are looking for someone who values teamwork as much as the rest of us.
WHAT IS LIFE LIKE AT SMARTSEARCH?
- We are a multi-award winning Tech company with an aspirational mentality.
- Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fastest Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024.
- We have been Great Place To Work Certified since 2022.
- There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support.
- We are a diverse and inclusive group of people and proactively encourage D&I and supporting social responsibility through our DE&I Group, charities, support for local schools, wellbeing champions and partnerships with external suppliers.
Company Benefits
- 25 days holiday rising to 30 with each year of service.
- Private Medical Insurance covering dental and optical.
- Company pension scheme.
- Life Assurance – 4x your annual salary.
- 1 day paid volunteering per year.
- Enhanced maternity / paternity offerings.
- Employee Assistance Programme.
- Cycle to work scheme.
- On site gym.
Customer Success Executive employer: SmartSearch
Contact Detail:
SmartSearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with SmartSearch's products and the Anti-Money Laundering regulations. Understanding these will not only help you in interviews but also demonstrate your commitment to the role and the company.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully managed client relationships in the past. This will highlight your ability to build trust and rapport, which is crucial for a Customer Success Executive.
✨Tip Number 3
Research the latest trends in customer success and AML compliance. Being knowledgeable about industry developments will allow you to engage in meaningful conversations during interviews and show that you're proactive.
✨Tip Number 4
Network with current or former employees of SmartSearch on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Executive at SmartSearch. Highlight your ability to build client relationships and your problem-solving skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer service experience, communication skills, and any relevant knowledge of Anti-Money Laundering regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your eagerness to learn. Mention specific examples of how you've successfully managed client relationships or resolved issues in the past.
Showcase Teamwork: Since SmartSearch values teamwork, include examples in your application that demonstrate your ability to work collaboratively within a team. This could be through previous roles or projects where you contributed to a team goal.
How to prepare for a job interview at SmartSearch
✨Know Your Product Inside Out
As a Customer Success Executive, you'll need to have a solid understanding of SmartSearch's Anti-Money Laundering software. Familiarise yourself with its features and benefits so you can confidently discuss how it meets client needs during the interview.
✨Demonstrate Your Communication Skills
Strong communication is key in this role. Prepare examples of how you've effectively communicated with clients in the past, whether through problem-solving or upselling. This will show your ability to build and maintain positive relationships.
✨Show Your Proactivity
SmartSearch values proactive team members. Be ready to discuss instances where you've taken the initiative to address client issues or improve their experience. This will highlight your commitment to client success and retention.
✨Emphasise Teamwork
Since teamwork is crucial at SmartSearch, prepare to share experiences where you've collaborated with others to achieve goals. This will demonstrate that you value a supportive work culture and can contribute positively to the team.
