Customer Success – Team Leader

Ricoh UK is actively building diverse teams and welcomes applications from everyone.

Located in Northampton, this role is responsible for driving a team to provide optimal support for the sales teams, managing the co-ordination of key departments working within the CSIP framework, to maintain a streamlined end-to-end sales order cycle and maximise the customer experience.

Responsibilities include:

• Leading a team that supports the internal sales teams by managing and co-ordinating administrative tasks associated with the back-office sales cycle.
• Co-ordinating with key departments such as order processing, credit control and supply chain to ensure streamlined processes throughout the customer journey.
• Using a continuous improvement mindset to refine processes and identify automation opportunities to improve efficiency and achieve operational excellence.
• Driving cross-functional collaboration, clearly defining handoff points with other departments and maintaining a RACI matrix outlining the key accountabilities of each area.
• Monitoring SLA achievement of the team, linked with other departments to ensure sales receive agreed service levels.
• Working in collaboration with the Programme Lead on the change programme.

You will ideally have:

• Strong leadership skills with the ability to motivate and inspire.
• Self-motivation with excellent organisational skills.
• The ability to manage conflicting priorities in a high-pressure environment.
• A demonstrable track record in process improvement.
• Excellent communication skills, both written and verbal.
• The ability to work collaboratively in an inter-departmental capacity and influence key decision makers at all levels.
• Previous experience in a people management role is essential.
• Process management qualifications would be desirable.

In return for your commitment, we can offer you:

• Flexible and hybrid working in line with role requirements.
• An inclusive workplace.
• An excellent package with solid basic, strong bonus and company benefits including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
• A flexible retirement plan.
• Wellbeing schemes to support your physical, emotional and financial health.
• Career development and life-long learning opportunities.
• Opportunity to join a global company.

Ricoh’s Core Values encourage constant improvement and contribute to the wellbeing of all stakeholders. We are an equal opportunities employer and strive for inclusion and diversity.