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For Companies At a Glance
- Tasks: Support users with tech issues and enhance IT solutions across the company.
- Company: Join Adler and Allan, a leader in environmental services committed to sustainability.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team culture.
- Why this job: Be part of a diverse team making a real impact on the environment while growing your tech skills.
- Qualifications: Passion for technology and experience in IT service management frameworks like ITIL required.
- Other info: This is a permanent, full-time role based near Leeds with flexible working arrangements.
The predicted salary is between 30000 - 42000 £ per year.
The IT Service Analyst will be part of an internal technology team responsible for maintaining, developing, and securing technologies used by the customer base at Adler and Allan. The position is based in the North of the UK, near Leeds. This role offers a unique opportunity due to the diverse nature of the business.
Location and Employment Details:
- Leeds - Hybrid - 3 days on site
- Permanent, full-time
About the Role:
- Respond to support tickets and end-user queries related to software or hardware via email, phone, or face-to-face.
- Collaborate with the Head of Infrastructure and support team to address recurring technical issues and identify training or documentation needs.
- Support, administer, and deliver IT solutions across the Adler and Allan group following ITIL standards.
- Update the ticketing system with accurate notes, progress, and actions.
- Enhance knowledge of supported software and hardware technologies.
- Coordinate with business units and third-party solution providers.
- Support bespoke manufacturing applications.
- Assist in implementing, configuring, and testing solutions.
- Plan and work flexibly to meet deadlines.
- Research, present, and lead initiatives within the team.
- Contribute to developing the service desk toolset.
- Ensure service request fulfillment in coordination with the Head of Infrastructure.
About You:
- Passionate about technology and delivering excellent IT support.
- Strong knowledge of IT service management frameworks (e.g., ITIL).
- Experience in providing expert technical support and troubleshooting to end users.
We are looking for an IT Service Analyst to join our innovative team and help ensure seamless IT service delivery across our organization.
About Us:
At Adler and Allan Group, we are environmental champions committed to protecting our planet while supporting business growth. We are a diverse and dynamic team providing environmental, energy, and water infrastructure services across the UK. Our mission is to safeguard the environment, minimize operational disruptions, and promote sustainability for our clients.
We are dedicated to fostering diversity and inclusion, offering equal opportunities regardless of race, religion, sex, sexual orientation, gender identity, or national origin. If you need support with your application, please let us know.
Additional Details:
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Information Technology
IT Service Analyst employer: Adler & Allan
Contact Detail:
Adler & Allan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Analyst
✨Tip Number 1
Familiarise yourself with ITIL standards, as this role heavily relies on IT service management frameworks. Consider obtaining a certification or completing an online course to demonstrate your knowledge and commitment to best practices in IT support.
✨Tip Number 2
Research Adler and Allan's business model and the specific technologies they use. Understanding their operations will help you tailor your conversations during interviews and show that you're genuinely interested in contributing to their mission.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting and providing technical support. Be ready to share specific examples of how you've resolved issues in the past, as this will highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Network with current or former employees of Adler and Allan on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace IT Service Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Service Analyst position. Tailor your application to highlight relevant experiences and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with IT service management frameworks like ITIL, as well as any technical support roles you've held. Use specific examples to demonstrate your problem-solving skills and ability to handle support tickets.
Showcase Your Passion for Technology: Make sure to convey your enthusiasm for technology and IT support in your application. Mention any personal projects or interests that relate to the field, as this can set you apart from other candidates.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT role.
How to prepare for a job interview at Adler & Allan
✨Know Your ITIL Framework
Since the role requires strong knowledge of IT service management frameworks like ITIL, make sure you brush up on its principles. Be prepared to discuss how you've applied ITIL in previous roles and how it can enhance service delivery.
✨Demonstrate Problem-Solving Skills
The job involves responding to support tickets and troubleshooting issues. Prepare examples of past technical challenges you've faced and how you resolved them. This will showcase your analytical skills and ability to think on your feet.
✨Showcase Your Communication Skills
As you'll be collaborating with various teams and end-users, effective communication is key. Practice explaining complex technical concepts in simple terms, as this will demonstrate your ability to connect with non-technical stakeholders.
✨Research Adler and Allan
Familiarise yourself with Adler and Allan's mission and values, especially their commitment to environmental sustainability. Being able to align your personal values with the company's goals can set you apart as a candidate who truly fits the culture.
