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- Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy competitive pay, flexible hours, wellness benefits, and generous holiday time.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: No experience needed, just a friendly attitude and willingness to learn.
- Other info: Part-time role with shifts available Monday to Sunday, perfect for students.
Shifts available Monday - Sunday, 7.00am - 10.00pm.
B&Q Penryn
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you’ll be a big part of this.
Overview
- Part Time - 18.75 hours per week
- 3 Month Fixed Term Contract
- UK Notional hourly rate £12.71 per hour
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Retail
Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills during the interview. Prepare examples from previous experiences where you went above and beyond to assist a customer, as this aligns perfectly with the role's focus on great service.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Express your eagerness to learn new skills, such as paint-mixing or timber cutting. Highlighting your enthusiasm for training and development can set you apart from other candidates who may not show the same level of interest.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service experience and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to help others and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and customer service. Use specific examples from your past experiences to illustrate how you meet the requirements of the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what B&Q values in a Customer Advisor.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. B&Q is looking for someone who is friendly and eager to help, so showcasing your ability to connect with customers will be crucial.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this role, think of instances where you've successfully worked as part of a team. Highlight your flexibility and willingness to collaborate, especially in a retail environment.
✨Familiarise Yourself with B&Q's Products
Before the interview, take some time to learn about the products and services offered by B&Q. Being knowledgeable about their offerings will not only impress your interviewers but also show your commitment to becoming an expert advisor.
