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- Tasks: Provide technical support for Dynamics 365 Business Central and troubleshoot system issues.
- Company: Node4 is a rapidly growing tech company focused on exceptional service and employee development.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday plus your birthday off, and more!
- Why this job: Join a vibrant team, develop your skills, and make a real impact in a supportive environment.
- Qualifications: Experience with Dynamics 365 Business Central or NAV, strong troubleshooting skills, and excellent communication.
- Other info: Be part of a diverse workforce with opportunities for growth and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
About the role
We are looking for a Business Central Technical Support Consultant to join our rapidly growing Microsoft Business Applications support team. You’ll be providing high-quality technical support to customers using Dynamics 365 Business Central, along with previous versions of Dynamics NAV. In this role, you will investigate and resolve technical incidents, troubleshoot system issues, and deliver an excellent customer support experience. You’ll work closely with both clients and our internal development and delivery teams to resolve issues and support the ongoing stability and optimisation of customer systems.
This is an ideal opportunity for someone who has hands-on experience with Business Central (or NAV), enjoys problem-solving, and is passionate about delivering a high level of customer service.
In this role you’ll:
- Provide technical support for Dynamics 365 Business Central and previous Dynamics NAV versions
- Investigate and resolve incidents, technical issues, and service requests raised by customers
- Troubleshoot and diagnose errors related to Business Central extensions, integrations, and performance
- Support upgrades, bug fixes, data corrections, and configuration adjustments as needed
- Collaborate with developers and consultants to resolve more complex issues requiring deeper technical intervention
- Monitor open cases, manage priorities, and communicate effectively with customers to provide updates and resolutions within agreed SLAs
- Document solutions, workarounds, and known issues to contribute to the support knowledge base
- Assist with testing, deployment, and validation of fixes or updates
- Provide advice and guidance to customers on best practices, minor improvements, and system usage
- Contribute to process improvements within the support function to enhance customer experience and operational efficiency
What will you bring?
- Proven experience providing technical support for Dynamics 365 Business Central or Microsoft Dynamics NAV
- Good understanding of Business Central architecture, including AL code, extensions, and integrations
- Solid troubleshooting skills for both functional and technical issues within an ERP environment
- Ability to diagnose and resolve performance issues, data errors, and configuration problems
- Familiarity with API integrations, SQL databases, and data management in BC/NAV is advantageous
- Excellent communication skills with the ability to translate technical solutions into clear guidance for customers
- Organised, detail-oriented, and capable of managing multiple cases and priorities effectively
- Comfortable working both independently and collaboratively within a wider support and delivery team
- Exposure to Azure services or Power Platform would be beneficial but is not essential
- ITIL knowledge or experience working within a service management framework is desirable
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Business Central Support Consultant Digital Practice · United Kingdom employer: risual Limited
Contact Detail:
risual Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Central Support Consultant Digital Practice · United Kingdom
✨Tip Number 1
Familiarise yourself with Dynamics 365 Business Central and NAV. Make sure you understand the common issues users face and how to troubleshoot them effectively. This knowledge will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the Microsoft Business Applications community. Join relevant forums or LinkedIn groups where you can engage with others, share insights, and learn about the latest trends and challenges in the field.
✨Tip Number 3
Prepare to discuss your problem-solving approach in detail. Be ready to provide examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Showcase your communication skills by practising how to explain technical concepts in simple terms. This is crucial for a support consultant role, as you'll need to guide customers through solutions clearly and effectively.
We think you need these skills to ace Business Central Support Consultant Digital Practice · United Kingdom
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Business Central Support Consultant position. Understand the key responsibilities and required skills, such as experience with Dynamics 365 Business Central and troubleshooting abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical support experience, familiarity with Business Central architecture, and any problem-solving achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to Node4's commitment to exceptional service.
Highlight Soft Skills: In your application, don't forget to mention your communication skills and ability to work both independently and as part of a team. Node4 values collaboration, so demonstrating your interpersonal skills will strengthen your application.
How to prepare for a job interview at risual Limited
✨Show Your Technical Expertise
Make sure to highlight your hands-on experience with Dynamics 365 Business Central or NAV during the interview. Be prepared to discuss specific technical issues you've resolved and how you approached troubleshooting them.
✨Communicate Clearly
Since the role involves translating technical solutions for customers, practice explaining complex concepts in simple terms. This will demonstrate your communication skills and ability to provide excellent customer support.
✨Demonstrate Problem-Solving Skills
Prepare examples of past incidents where you successfully diagnosed and resolved issues. Emphasise your analytical thinking and how you approach problem-solving in a structured manner.
✨Familiarise Yourself with Node4's Values
Research Node4’s core values of Passion, Innovation, and Trust. Be ready to discuss how your personal values align with theirs and how you can contribute to their vibrant team culture.
