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- Tasks: Provide hassle-free customer service and support business growth through upselling and lead generation.
- Company: Essentra is a global leader in essential industrial components with over 65 years of experience.
- Benefits: Enjoy great career prospects, a discretionary bonus, matched pension contributions, and employee discounts.
- Why this job: Join a dynamic team focused on customer satisfaction and personal development in a fast-paced environment.
- Qualifications: Experience in customer service or sales, strong organisation skills, and proficiency in Microsoft Office are preferred.
- Other info: This is a full-time, office-based role located in Jarrow.
The predicted salary is between 28800 - 42000 £ per year.
We are currently seeking a number of Customer Service Executives to join our established team in Jarrow. This is an office-based role requiring a customer service driven individual, who provides a hassle-free service to our customers, whilst supporting the business growth through generation of leads, upselling and cross sales. They should have strong attention to detail with minimum error rates and a proactive problem solving approach. The ideal candidate is confident and proactive with experience of customer service in a fast paced environment.
Responsibilities:
- Maintain accurate account and customer data.
- Respond to customers' inquiries within SLA and aim for one call/case resolution.
- Identify and take ownership of customer concerns.
- Identify new product opportunities and generate leads.
- Liase and build network with internal departments.
- Upsell and cross sell new products.
- Follow up on all commercial activity.
- Operate effectively and adhere to current business policy and procedures.
- Deliver consistent performance and achieve KPIs and business targets.
- Drive self-development.
- Manage time effectively and efficiently.
- Understand company strategy and propositions.
- Support other departments, depending on the needs.
Required Skills and Experience:
- Commercially aware.
- Experience in service/sales environment.
- Delivery of agreed commitments and objectives.
- Highly organised.
- Team player.
- Strong work ethic.
- Experience of Microsoft package (Excel, Word etc.) desirable.
What we offer:
- Great career prospects.
- Discretionary bonus.
- Up to 5% matched pension contribution.
- 4x annual salary life assurance.
- 25 days annual leave plus bank holidays.
- Employee discounts through Edenred.
- Cycle to work scheme.
- UK Sharesave Scheme.
Essentra Components are a global market leader in plastic injection moulded, vinyl dip moulded and metal components. We have a history of over 65 years, producing essential components across a huge range of industries and applications. Making it easier for our customers is our top priority. That’s why we operate internationally in 29 countries across 4 continents. With every order, we offer a hassle-free experience through our 14 manufacturing facilities, 34 distribution centres and 40 sales and service locations. We have over 45,000 standard parts and one of the world’s most extensive product offerings, all available for immediate dispatch and fast delivery. Our product range features caps and plugs, wire and cable management, flange protection, knobs, handles and grips, access hardware, PCB and electronics hardware. Our Vision is to be "The world’s leading responsible hassle-free supplier of essential industrial components".
As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview.
Customer Service Executive employer: Essentra
Contact Detail:
Essentra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Essentra's product range and services. Understanding their offerings will not only help you answer customer queries effectively but also enable you to identify upselling and cross-selling opportunities during your interactions.
✨Tip Number 2
Practice your problem-solving skills in a customer service context. Think of common issues customers might face and how you would resolve them efficiently, aiming for that one-call resolution that Essentra values.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for managing customer inquiries and follow-ups. This will show your potential employer that you can handle time management effectively, a key requirement for the role.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise skills like problem-solving, attention to detail, and any sales experience that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Essentra. Mention specific responsibilities from the job description, such as generating leads and upselling, and explain how your past experiences make you a great fit.
Highlight Key Skills: In your application, clearly outline your organisational skills, teamwork abilities, and work ethic. Use examples to demonstrate how you've successfully met KPIs or handled customer inquiries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Essentra
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in fast-paced environments. Share specific examples of how you've resolved customer issues efficiently and effectively.
✨Demonstrate Proactive Problem Solving
Essentra values a proactive approach to problem-solving. Prepare to discuss situations where you identified potential issues before they escalated and how you took ownership to resolve them.
✨Familiarise Yourself with the Company
Research Essentra's products and services thoroughly. Understanding their offerings will help you identify opportunities for upselling and cross-selling during the interview.
✨Prepare for Behavioural Questions
Expect questions that assess your organisational skills and ability to work as part of a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your strengths.
