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- Tasks: Lead a dynamic team to drive sales and deliver top-notch customer service.
- Company: Join Kingspan, a global leader in sustainable building solutions.
- Benefits: Enjoy 33 days holiday, gym discounts, and a generous pension plan.
- Why this job: Make a real impact on customer satisfaction and business growth in a supportive environment.
- Qualifications: Five GCSEs, sales experience, and strong communication skills required.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 37800 £ per year.
We are seeking a highly organised, motivated, and hardworking Part Sales Supervisor to join our busy Service department in Portadown. You will lead and support the parts sales team to deliver exceptional customer service, driving customer satisfaction, loyalty, and retention. Your focus will be on achieving KPIs, sales targets, and fostering a positive team ethos, all while exemplifying our company values.
Key Responsibilities
- Supervise and manage the daily activities of the spare parts team to maximise efficiency and results.
- Support and develop team members, ensuring adherence to company values and high service standards.
- Drive sales growth by managing the team to achieve KPIs and sales targets.
- Lead new business sales initiatives and report on campaign successes.
- Maintain customer retention above targets by ensuring excellent service and resolving complaints.
- Manage customer contact via phone, email, and web promptly and professionally.
- Monitor team performance and morale to maintain a positive, high-achieving environment.
- Provide monthly reports on team results and KPIs.
Person Specification
Essential:
- Five GCSEs (or equivalent), including English and Maths.
- Previous sales experience.
- Minimum 2 years customer service experience handling calls and queries.
- Excellent telephone manner and strong verbal and written communication skills.
- Proven negotiation skills and ability to close sales professionally.
- Strong organisational, planning, and IT skills (including MS Office).
- Ability to work under pressure, on own initiative, and as part of a team.
- Attention to detail and strong customer focus.
Desirable:
- Degree level education.
- Experience as a Supervisor, Team Leader, or Manager.
- Technical knowledge of the Kingspan product range.
What we offer:
- Holiday entitlement: 33 days per year (including holidays).
- Health & Wellness: Discounted gym memberships, eye tests, and 24/7 virtual health services.
- Financial Security: Attractive pension plans and life assurance up to 4x your salary.
- Additional Perks: Employee discounts, Cycle to Work Scheme, and a generous referral bonus program.
- Career Scope and Advancement: As we continue to grow, new positions and opportunities are available, offering accelerated careers (locally and globally) for the right person.
About Kingspan Light, Air + Water: Kingspan Light, Air + Water is a division of Kingspan Group operating in 20 countries across the globe. We design, manufacture and service natural daylighting, smoke ventilation, water, and safe storage solutions. Our solutions are designed to ensure the buildings of the future deliver more. We do this in a way that combats climate change while optimising the benefits of daylighting, fresh clean air and sustainable water. Our purpose is to make a difference in everything we do, while improving the comfort, safety and wellbeing of our buildings' occupants whilst protecting our world's natural resources.
Be part of a supportive and dynamic team where your leadership directly impacts customer satisfaction and business growth. We value integrity, professionalism, and continuous improvement.
Apply Today: We invite you to apply to become our next Part Sales Supervisor at Kingspan, where we celebrate diversity and encourage candidates from all backgrounds to apply.
Sales Supervisor employer: Kingspan Water & Energy
Contact Detail:
Kingspan Water & Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Supervisor
✨Tip Number 1
Familiarise yourself with Kingspan's product range and values. Understanding their offerings and how they contribute to sustainability will help you demonstrate your alignment with the company's mission during interviews.
✨Tip Number 2
Prepare examples of how you've successfully led a team in achieving sales targets or KPIs. Highlighting your leadership experience will show that you're ready to take on the responsibilities of a Sales Supervisor.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Since customer interaction is key in this role, being able to convey information clearly and professionally will set you apart.
✨Tip Number 4
Network with current or former employees of Kingspan if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Sales Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales and customer service experience. Emphasise any supervisory roles or leadership experiences, as well as your ability to meet KPIs and sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the company's values. Mention specific examples of how you've driven sales growth or improved customer satisfaction in previous positions.
Highlight Key Skills: In your application, clearly outline your strong communication, negotiation, and organisational skills. Provide examples of how you've successfully managed a team or handled customer complaints effectively.
Showcase Your Achievements: Include quantifiable achievements in your application, such as sales targets met or exceeded, improvements in customer retention rates, or successful initiatives you led. This will demonstrate your capability to deliver results.
How to prepare for a job interview at Kingspan Water & Energy
✨Showcase Your Leadership Skills
As a Sales Supervisor, you'll be expected to lead a team. Be prepared to discuss your previous leadership experiences and how you've motivated your team to achieve sales targets. Use specific examples to illustrate your ability to foster a positive team ethos.
✨Demonstrate Customer Service Excellence
Customer satisfaction is key in this role. Highlight your experience in handling customer queries and complaints effectively. Share instances where you went above and beyond to ensure customer loyalty and retention.
✨Know Your KPIs
Familiarise yourself with common Key Performance Indicators (KPIs) relevant to sales roles. Be ready to discuss how you have previously met or exceeded these targets and what strategies you employed to drive sales growth.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of examples from your past where you successfully resolved issues or improved team performance under challenging circumstances.
