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For Companies At a Glance
- Tasks: Support clients by managing their queries and ensuring a seamless experience.
- Company: Node4 is a rapidly growing IT services company focused on innovation and exceptional service.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday plus your birthday off, and more!
- Why this job: Join a vibrant team that values passion, innovation, and trust while developing your tech skills.
- Qualifications: 2 years of Dynamics NAV/Business Central experience and excellent customer service skills required.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are home to a committed, talented and diverse workforce that is getting bigger all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to progress, learn and evolve alongside us.
Our values are our collective beliefs that shape our identity, behaviour, and relationships. They reflect what we stand for, influence our culture and serve as the foundation of our brand. They are… Innovation, Passion, Trust.
Job Overview / Objective
As a D365 Business Central Customer Support Consultant, you will be the point of contact to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate to team leads or managers. An excellent line of communication must be always upheld with team members and clients to ensure the highest level of customer service.
The ideal candidate for this role will be an approachable and pro-active problem solver with a good understanding of Microsoft Dynamics NAV/Business Central and related products. The successful candidate can join the team in a remote or hybrid capacity however may on occasion be called into our offices in the UK as needed. Overall, our customer support consultants are the focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.
What You Will Bring
- The drive to continually progress skills year on year and keen to learn.
- Excellent attention to detail with a methodical approach to tasks.
- Ability to adapt to new and unfamiliar technologies quickly.
- Excellent self-driven time management skills applied when delivering support services.
- Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
- Excellent communication skills at all levels.
- Excellent personal management skills relating to conduct, timekeeping and delivery against commitments.
- Excellent punctuality skills relating to customer and non-customer engagements.
- Excellent inter-personal skills working in and contributing to small and large teams both client facing and internally.
- Contribute to new ideas for support and managed services.
Essential Criteria
- Excellent customer service skills & confident relationship creator.
- 2 years Dynamics NAV/Business Central experience & familiarity with common third-party products.
- An enthusiasm and a passion for Microsoft Dynamics.
- MB-800 Certification preferable.
- Initiative and proactive approach with experience working from and with a support desk.
- The ability to work on your own and be an approachable team player.
- Natural ‘can do’ attitude & analytical approach to issues.
What We Can Offer You
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Customer Support Consultant - Business Central employer: Node4
Contact Detail:
Node4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Consultant - Business Central
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics NAV and Business Central. Since the role requires a good understanding of these platforms, consider exploring online tutorials or forums to deepen your knowledge and demonstrate your commitment during interviews.
✨Tip Number 2
Practice your communication skills. As a Customer Support Consultant, you'll need to convey information clearly and effectively. Role-playing scenarios with friends or family can help you refine your approach to customer interactions.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved customer issues. This will highlight your proactive approach and ability to remain calm under pressure, which are key traits for this role.
✨Tip Number 4
Network with current employees or professionals in the field. Engaging with others who work at Node4 or in similar roles can provide valuable insights into the company culture and expectations, giving you an edge in your application.
We think you need these skills to ace Customer Support Consultant - Business Central
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft Dynamics NAV/Business Central. Emphasise your customer service skills and any previous roles that required problem-solving and communication.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully resolved customer issues in the past and your familiarity with Dynamics products.
Showcase Your Skills: Clearly outline your skills that match the job description, such as attention to detail, time management, and the ability to work under pressure. Use bullet points for clarity and impact.
Prepare for Potential Questions: Think about common interview questions related to customer support and Microsoft Dynamics. Prepare answers that demonstrate your experience and approach to problem-solving, as well as your ability to work in a team.
How to prepare for a job interview at Node4
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond for customers in the past, as this role requires a strong commitment to client satisfaction.
✨Demonstrate Your Technical Knowledge
Be prepared to discuss your experience with Microsoft Dynamics NAV/Business Central. Brush up on key features and functionalities, and be ready to explain how you've used them to solve customer issues.
✨Highlight Your Problem-Solving Skills
As a Customer Support Consultant, you'll need to be a proactive problem solver. Prepare to share specific instances where you've successfully resolved complex issues, showcasing your analytical approach and 'can do' attitude.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to demonstrate how you maintain effective communication with both clients and team members during support processes.
