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- Tasks: Lead the Service Team to achieve goals and ensure top-notch customer satisfaction.
- Company: Flow Cadillac of Wilmington is a leading automotive company focused on exceptional service and customer loyalty.
- Benefits: Enjoy competitive pay, medical benefits, paid time off, and employee discounts on services and vehicles.
- Why this job: Join a dynamic team committed to operational excellence and making a positive impact in the community.
- Qualifications: Experience in management and a passion for customer service are essential.
- Other info: This role requires passing a pre-employment drug screening.
The predicted salary is between 36000 - 60000 £ per year.
Flow Cadillac of Wilmington is seeking an experienced Service Manager to join an organization dedicated to providing exemplary service and creating lifelong, enthusiastic customers.
A Service Manager for Flow Companies will assist in the leadership of the Service Team in order to reach the goals established by, and in concert with, the store leadership and manufacturer. They will maintain the highest ethical standards, work habits, customer satisfaction standards and work toward the implementation of lean processes. Production goals will be set and measured. They will manage the proper level of staffing with a focus on hiring high achievers of good character who execute processes with excellence while clearly communicating performance expectations and guaranteeing that each service employee is fully trained in Flow Company's processes.
Flow Automotive Companies is committed to being on the cutting edge of the transportation industry and needs like-minded individuals to join our team. Our growth has been driven by a strategy to attract and develop high achieving people of outstanding character who are committed to operational excellence and to providing extraordinary personal service. Flow operates 50 automotive franchises representing 24 manufacturers in 10 cities and employs over 2,000+ people in North Carolina and Virginia.
Flow provides competitive earning opportunities and a comprehensive benefits plan including:
- Medical, dental, and life insurance (including dependent coverage)
- Paid time off
- Paid volunteer time
- 401(k) Retirement Plan and Financial Wellness Program
- Thrive@Flow Wellness Program
- Employee pricing for automotive service and vehicle purchases
- Scholarship program for children of employees
Applicants must pass a pre-employment drug screening. Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Automotive Service Manager - Flow Cadillac of Wilmington employer: Priority Dispatch Corp.
Contact Detail:
Priority Dispatch Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Manager - Flow Cadillac of Wilmington
✨Tip Number 1
Familiarise yourself with Flow Automotive Companies' values and mission. Understanding their commitment to operational excellence and customer service will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Flow Cadillac of Wilmington. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare to discuss your experience in managing service teams and achieving production goals. Be ready to share specific examples of how you've implemented lean processes and improved customer satisfaction in previous roles.
✨Tip Number 4
Showcase your leadership skills by discussing how you have successfully trained and developed team members in the past. Highlighting your ability to communicate performance expectations clearly will resonate well with the hiring managers.
We think you need these skills to ace Automotive Service Manager - Flow Cadillac of Wilmington
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Automotive Service Manager. Familiarise yourself with the key skills required, such as leadership, customer service, and operational excellence.
Tailor Your CV: Customise your CV to highlight relevant experience in automotive service management. Emphasise your achievements in previous roles, particularly those that demonstrate your ability to lead a team and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing exemplary service. Mention specific examples of how you've successfully managed teams or improved processes in past positions.
Highlight Your Values: Flow Automotive Companies values high ethical standards and character. In your application, reflect these values by discussing your approach to leadership and how you ensure a positive work environment for your team.
How to prepare for a job interview at Priority Dispatch Corp.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you motivated your team to achieve goals.
✨Understand Lean Processes
Flow Automotive Companies values operational excellence. Familiarise yourself with lean processes and be ready to explain how you have implemented or improved these in your previous roles. This shows that you align with their commitment to efficiency.
✨Emphasise Customer Satisfaction
Customer satisfaction is key in this role. Prepare to share instances where you went above and beyond to ensure customer happiness. Discuss how you measure satisfaction and what steps you take to address any issues.
✨Prepare for Ethical Standards Discussion
Flow Automotive Companies places a strong emphasis on ethical standards. Be ready to discuss your personal values and how they align with the company's mission. Share examples of how you've maintained high ethical standards in your work.
