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- Tasks: Maintain and service Fire and Security systems across the UK.
- Company: Join Marlowe Fire & Security, a fast-growing leader in fire and security solutions.
- Benefits: Enjoy competitive pay, company vehicle, training opportunities, and extra holidays.
- Why this job: Make a real impact while growing in a supportive and vibrant team culture.
- Qualifications: Technical background in electrical/electronic industry and excellent customer service skills required.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
The predicted salary is between 42000 - 66000 £ per year.
Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for passionate and experienced Fire & Security Engineers to work on our renowned client's sites across the UK.
Why Marlowe Fire & Security?
As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Your Role as a Fire & Security Service Engineer
- Maintain Fire & Security Systems in your assigned area.
- Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
- Plan and respond to routine and reactive call visits in your area.
- Maintain effective communication with customers when planning site visits.
- Maintain your stock levels with support from the Stores team.
- Attend training sessions as and when required.
- Attend Engineering team meetings as and when required.
- Identify any personal training and development needs to help you provide the best possible customer service.
Our Systems
- Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec
- Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco
- CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems
- Access Control: Paxton, PAC, Salto
What We’re Seeking
We’re thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here’s how you can excel in this position:
- A technical background in the electrical/electronic industry.
- Good all-round knowledge of Fire and Security Systems.
- Experience of front-line customer contact preferred.
- Excellent organisational skills.
- A professional and presentable demeanour, always.
- An ability to deliver exceptional customer service.
At Marlowe Fire & Security, you’ll join a vibrant team that appreciates your contributions and is dedicated to your growth. If you’re ready to elevate your career while making a meaningful difference, we can’t wait to hear from you!
Benefits
At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.
- OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme.
- Company Vehicle & Fuel Card.
- Company Tablet and Mobile Phone.
- Royal London Pension Scheme.
- Life Assurance x4 Basic Salary.
- Employee Recognition Scheme.
- Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals).
- Paid Holidays plus Bank Holidays.
- Additional Day holiday each full year of completed service (up to 25 days).
- Additional Birthday Holiday.
- Mental Health & Well-being scheme.
- Access to continued training at the Marlowe Academy.
- Development & Progression opportunities.
- 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.
A Little More About Marlowe Fire & Security
We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.
We’re big enough to deliver results but small enough to genuinely care.
Equal Opportunities
We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.
Right to Work
Unfortunately, we are unable to provide Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.
Fire & Security Service Engineer employer: Marlowe Fire & Security
Contact Detail:
Marlowe Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer
✨Tip Number 1
Familiarise yourself with the specific Fire and Security systems mentioned in the job description, such as Gent, Notifier, and Hikvision. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with current or former employees of Marlowe Fire & Security on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since the role emphasises delivering exceptional customer service, think of specific examples where you've gone above and beyond for clients, as this will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends and regulations in the fire and security industry. Showing that you are proactive about your professional development can set you apart from other candidates and align with Marlowe's commitment to excellence.
We think you need these skills to ace Fire & Security Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the electrical or electronic industry, particularly with Fire and Security systems. Use specific examples to demonstrate your technical skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention why you want to work at Marlowe Fire & Security and how your background aligns with their values and mission.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to deliver exceptional customer service. Provide examples of how you've successfully managed customer interactions in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Marlowe Fire & Security
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of fire and security systems, especially the brands mentioned in the job description like Gent, Notifier, and Galaxy. Being able to discuss these systems confidently will demonstrate your technical expertise.
✨Emphasise Customer Service Skills
Since the role involves front-line customer contact, be prepared to share examples of how you've delivered exceptional customer service in the past. Highlight any experiences where you resolved issues or went above and beyond for a client.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of scenarios where you had to respond to service calls or manage stock levels effectively, and be ready to explain your thought process.
✨Demonstrate Organisational Skills
The role requires excellent organisational skills, so be ready to discuss how you prioritise tasks and manage your time. You might want to mention any tools or methods you use to stay organised, especially when planning site visits.
