Head of Customer Service

Job Description

? The Company ?

My client are a Smart, electric vehicle (EV) charging technology – providing both hardware and software and they\’re growing at speed in a hot space; green-tech energy and green-solutions. They are the fastest growing and highest rated company in the sector!

The UK market is going to grow 30x within the next 5 years and they’ll be going global soon! During this you’ll be selling a product that people love, need and want and the benefits are a cleaner and greener world!

? Exciting Bits ?

Flexible/Hybrid working with a vibrant office in the city
Fastest growing company and product in the sector, with a top notch customer service rating in the industry
Series A funded and ready for the next stage of hypergrowth
? The Role ?

As VP of Customer Service you will:

There’s currently c. 10 in the Customer Service team all in the UK and they need a customer-obsessed Customer Service leader to take them to the next level
You’ll take ownership of the Customer Service function – in time this will most likely be the biggest department in the business! (they’ll likely double headcount this year)
You’ll implement new processes, structures, technology and build a market-leading customer service function
You’ll join a true meritocracy where everyone’s voice is heard and everyone has opportunity to influence the direction of the business

? What we are looking for ?

Prior experience as a Head of/ VP Customer Service – you’ll have built and managed teams before
You’ll be an expert in a high-growth, start-up/ scale-up environment
You’ll have experience within technology, either; consumer electronics, hardware, or software
You’re an entrepreneur, a do-er, and want to make a serious impression
Passion for EV/ clean energy is an advantage