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For Companies At a Glance
- Tasks: As an Operational Planner, you'll coordinate and schedule work for our Field Operatives.
- Company: Join Lanes Infrastructure, a leading service provider in the utilities sector.
- Benefits: Enjoy 24 days holiday, remote work options, and a competitive salary of £25,350.
- Why this job: Be part of a dynamic team, contributing to innovative solutions and exceptional customer service.
- Qualifications: Experience in planning, preferably in utilities, with strong attention to detail and customer focus.
- Other info: This role is open to both internal and external candidates; no agencies please.
The predicted salary is between 21300 - 29800 £ per year.
We are thrilled to announce a major contract win with Yorkshire Water, supporting them in proactively and reactively maintaining their Wastewater Network for the next five years and beyond! We are currently recruiting for a Planner to join our team, delivering exceptional customer service and innovative operational solutions based in Bradford, Yorkshire. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.
Working Hours & Location
- Salary: £25,350.00 per annum
- Shift pattern: Wednesday - Sunday (8am - 5pm, with weekend work being WFH)
- Location: Bradford
- Holidays: 24 days holiday + Bank holidays
About The Role
Working with the Planning Team Leader and a wider team of Planners, you will ensure work is coordinated and scheduled efficiently for our Field Operatives.
As a Planner, You Will Be
- With a ‘Right First Time’ approach, plan preventive, planned and re-active maintenance within contractual SLAs, whilst optimising travel routes and field productivity.
- Keeping track of Ops non-completions throughout the day and planning top-up work to meet the completion targets.
- Working closely with stores/supervisors in order to plan and complete jobs.
- Answering and resolving customer enquiries and demonstrating ownership of the problem.
- Building effective working relationships with the field operations.
- Undertaking ad-hoc projects as required by the Planning Team Leader.
- Working closely with the key Operational stakeholders to identify and rectify issues whilst improving the effectiveness of the operations department.
- Engage with external and internal customers in scheduled meetings.
- Work with teams to enhance data quality in work promotion and scheduling to drive continuous improvement.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure that all the client and operational requirements are met in a professional and efficient manner. This may include keeping the client and management team informed of any ongoing incidents or events.
- You will ensure the highest level of customer service is achieved, to both external and internal customers, providing excellent customer satisfaction.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
Skills, Behaviours And Qualifications
- Experienced Planner, preferably in the Utilities Industry.
- Fantastic Attention to Detail.
- Experience of working within a fast-paced environment would be an advantage.
- Competent skills in Microsoft Office, particularly Excel.
- Customer focused with the desire to provide a fantastic customer experience.
- Strong understanding of reactive wastewater network maintenance, including repair and survey processes would be an advantage.
- Ability to analyse and validate operational data to ensure accurate scheduling.
- Experience managing works requiring customer access and traffic management considerations would be an advantage.
- Familiarity with scheduling software and operational planning tools used within the water industry contracts would be an advantage.
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
We are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please.
Operational Planner employer: Lanes Infrastructure
Contact Detail:
Lanes Infrastructure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Planner
✨Tip Number 1
Familiarise yourself with the utilities industry, especially wastewater network maintenance. Understanding the specific challenges and processes involved will help you stand out during discussions with the hiring team.
✨Tip Number 2
Network with current or former employees of Lanes Infrastructure. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as this role requires competent use of the software. Consider taking a quick online course to enhance your data analysis capabilities, which is crucial for effective operational planning.
✨Tip Number 4
Prepare to discuss your experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed multiple tasks and maintained attention to detail under pressure, as this is key for the Planner role.
We think you need these skills to ace Operational Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in planning, particularly within the utilities industry. Emphasise any roles where you've demonstrated attention to detail and customer service skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Lanes Infrastructure. Mention specific projects or experiences that align with their objectives, especially regarding wastewater network maintenance.
Highlight Relevant Skills: Clearly outline your competencies in Microsoft Office, especially Excel, and any familiarity with scheduling software. If you have experience managing works requiring customer access, make sure to include that as well.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved issues in previous roles. This will demonstrate your ability to provide innovative solutions and embrace change, which is crucial for the Planner position.
How to prepare for a job interview at Lanes Infrastructure
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Operational Planner. Be prepared to discuss how your previous experience aligns with these tasks, especially in planning maintenance and optimising field productivity.
✨Showcase Your Attention to Detail
As attention to detail is crucial for this role, be ready to provide examples from your past work where your meticulousness led to successful outcomes. Highlight any specific tools or methods you used to ensure accuracy in scheduling and data management.
✨Demonstrate Customer Focus
Since providing excellent customer service is a key aspect of the job, prepare to share instances where you went above and beyond to resolve customer issues. Discuss how you build relationships with clients and internal teams to enhance service delivery.
✨Familiarise Yourself with Relevant Software
If you have experience with scheduling software or operational planning tools, make sure to mention it during the interview. If not, do some research on common tools used in the utilities industry and express your willingness to learn and adapt quickly.
