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- Tasks: Deliver exceptional service to customers and manage vehicle repair processes.
- Company: Join Arnold Clark, a leading name in the automotive industry, known for its inclusive culture.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and training opportunities.
- Why this job: Be part of a supportive team that values your growth and customer satisfaction.
- Qualifications: Passion for customer service, strong communication skills, and a full UK driving licence required.
- Other info: Flexible working hours with opportunities for progression in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Hyundai branch in Carlisle.
We offer:
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours: Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About the role: Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential): Experience of upselling products or services.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Hyundai's products and services. Understanding the specifics of what you’ll be advising customers on will not only boost your confidence but also impress the hiring team during any interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer, as these stories can really make you stand out.
✨Tip Number 3
Practice your communication skills. Being able to explain complex information clearly is crucial in this role, so consider role-playing scenarios with friends or family to refine your ability to convey information effectively.
✨Tip Number 4
Show your enthusiasm for the automotive industry. Whether it’s through personal projects, hobbies, or previous work experience, demonstrating a genuine interest in cars and customer service will resonate well with the interviewers.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the Service Advisor role. Emphasise your ability to communicate effectively and handle customer inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as multitasking, problem-solving, and IT literacy. Provide examples of how you've successfully managed customer relationships and resolved issues in a timely manner.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work as a Service Advisor at Hyundai. Mention why you admire the company and how you can contribute to their commitment to excellent customer service.
How to prepare for a job interview at Arnold Clark Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers, demonstrating your passion for creating positive outcomes.
✨Familiarise Yourself with the Role
Read up on the specific duties of a Service Advisor at Hyundai. Understanding the day-to-day responsibilities will help you answer questions more effectively and show that you're genuinely interested in the position.
✨Demonstrate Strong Communication Skills
Practice explaining complex information clearly and concisely. You might be asked to role-play a scenario where you need to explain vehicle repairs to a customer, so being articulate and warm in your communication is key.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle dissatisfied customers or resolve issues efficiently. Think of specific situations where you successfully managed conflicts or challenges in a customer service setting.
