CRM Administrator (Remote, Europe)
CRM Administrator (Remote, Europe)

CRM Administrator (Remote, Europe)

Full-Time 30000 - 42000 £ / year (est.) Home office possible
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At a Glance

  • Tasks: Manage and optimise our HubSpot CRM to support marketing, sales, and customer success teams.
  • Company: Join LearnWorlds, a leading e-learning platform empowering individuals and businesses globally.
  • Benefits: Enjoy remote work, health insurance, training budgets, and 23 days of paid time off.
  • Why this job: Be part of a dynamic team shaping the future of e-learning with a flat hierarchy.
  • Qualifications: 3+ years in CRM administration, preferably HubSpot, with strong analytical and communication skills.
  • Other info: Opportunity for personal growth and participation in annual company retreats.

The predicted salary is between 30000 - 42000 £ per year.

What you'll do and how you'll make an impact:

Learning is the only human superpower. It's a gateway through which knowledge becomes a virtue, a value, a product, a skill, a prerequisite, a motive, and a competitive advantage. LearnWorlds' vision is to enable individuals, businesses, and communities to leverage the power of learning, improving lives and cultivating a brighter, more resilient future for everyone.

Our mission is to stand out as the ultimate adaptable e-learning solution, tailored to meet the diverse, advanced and intricate business models of contemporary organizations. We are committed to delivering unmatched flexibility in our offerings, ensuring that businesses, individuals, and communities can effortlessly embrace knowledge empowerment as a cornerstone of their growth and success.

The cloud-based e-learning platform offers tailor-made solutions, from creating whole e-learning websites to author online courses as well as providing the right tools to sell them on a B2B/B2C function. Today, LearnWorlds has c.11,000 customers in more than 150 countries and our team is fully remote. However, we also offer the option of working from the office for those who want to mix things up. We have offices in Athens, Crete, and Limassol.

Role Purpose

LearnWorlds is seeking a detail-oriented, technically capable CRM Administrator to own and evolve our HubSpot CRM instance across marketing, sales, and customer success. You will play a critical role in enabling go-to-market teams to execute efficiently, aligning systems with business goals, and improving lead management, campaign execution, and reporting accuracy. This is a key operations role embedded within the Revenue Operations function, helping drive scalable processes and data integrity. You will collaborate cross-functionally with Sales, Marketing, Product, and CX to support a high-performing commercial engine.

Key Responsibilities

  • Own the day-to-day administration of HubSpot, including user management, workflows, properties, and integrations.
  • Maintain CRM data hygiene and governance to ensure accuracy, deduplication, and segmentation integrity.
  • Support Marketing Ops and Demand Gen teams in campaign setup, lead routing, and lifecycle automation.
  • Partner with Sales Ops to continuously refine lead scoring, funnel stages, and pipeline visibility.
  • Build and optimize reports and dashboards across GTM teams to track KPIs, velocity, and conversions.
  • Troubleshoot CRM issues and coordinate solutions with internal stakeholders and external vendors.
  • Document CRM processes, field mappings, workflows, and standard operating procedures.
  • Implement rules for lead deduplication, disqualification, and source attribution to support forecasting.
  • Support integration of third-party tools (e.g., Clearbit, Segment, Zapier, Influ2) into HubSpot.
  • Collaborate with Product and CX teams to improve trial tracking, support-sourced lead handling, and customer lifecycle data.

Requirements

  • 3+ years of hands-on experience administering HubSpot or similar CRM platforms (e.g., Salesforce, Zoho).
  • Proven ability to create, manage, and document complex workflows and automation logic.
  • Deep understanding of lead lifecycle, B2B funnel management, and CRM best practices.
  • Proficiency in data validation, deduplication, segmentation, and database management.
  • Experience supporting both inbound marketing and sales-led motions.
  • Strong analytical skills; ability to build actionable reports and dashboards.
  • Comfortable working cross-functionally with marketing, sales, product, and customer success teams.
  • Excellent attention to detail, process orientation, and communication skills.

Good to have:

  • HubSpot certifications in Marketing Hub, Sales Hub, or Operations Hub.
  • Familiarity with tools like Segment, Zapier, BrandVerity, or data enrichment APIs.
  • Experience with RevOps functions in a SaaS or PLG environment.
  • Understanding of GDPR and data privacy best practices for CRM systems.
  • Previous involvement in CRM migrations or implementing cross-system integrations.
  • Experience supporting international GTM efforts (multi-region lead routing, field mapping, etc.).

Benefits

  • Private life and health insurance plan.
  • Fully remote work if you prefer to work from home, apart from when we have team meetings a few times per year.
  • Your personal annual training budget.
  • An annual home office allowance to set up your personal space.
  • Company laptop.
  • 23 days of paid time off.
  • 3 early summer Fridays in July and August.
  • A free LearnWorlds School to build and sell your own courses.
  • Work in one of the globally top 5 e-learning courses platform.
  • An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning.
  • An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential.
  • Annual company retreats.

CRM Administrator (Remote, Europe) employer: LearnWorlds

LearnWorlds is an exceptional employer that champions a culture of continuous learning and innovation, making it an ideal place for a CRM Administrator to thrive. With the flexibility of fully remote work or the option to collaborate in our vibrant offices across Europe, employees enjoy a supportive environment that prioritises personal growth through an annual training budget and unique opportunities to shape the future of e-learning. Join a dynamic, international team where your contributions are valued, and experience the benefits of a flat hierarchy, generous paid time off, and engaging company retreats.
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Contact Detail:

LearnWorlds Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land CRM Administrator (Remote, Europe)

✨Tip Number 1

Familiarise yourself with HubSpot's features and functionalities. Since the role requires hands-on experience with HubSpot, take the time to explore its capabilities, especially in user management and workflow automation. This will not only boost your confidence but also demonstrate your proactive approach during interviews.

✨Tip Number 2

Network with current or former CRM Administrators, particularly those who have worked with HubSpot. Engaging in conversations about their experiences can provide you with valuable insights into the role and the company culture at LearnWorlds, which you can reference in your discussions.

✨Tip Number 3

Showcase your analytical skills by preparing examples of reports or dashboards you've created in previous roles. Being able to discuss specific metrics and how they impacted business decisions will highlight your ability to contribute effectively to the team.

✨Tip Number 4

Stay updated on GDPR and data privacy best practices, as this knowledge is crucial for the role. Consider attending webinars or reading up on recent changes in regulations to ensure you're well-informed and can discuss these topics confidently during your interview.

We think you need these skills to ace CRM Administrator (Remote, Europe)

HubSpot CRM Administration
Data Hygiene and Governance
Workflow Management
Lead Lifecycle Management
B2B Funnel Management
Database Management
Analytical Skills
Report and Dashboard Creation
Cross-Functional Collaboration
Attention to Detail
Process Orientation
Communication Skills
CRM Best Practices
Integration of Third-Party Tools
GDPR Compliance Knowledge

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience with CRM systems, particularly HubSpot or similar platforms. Emphasise your skills in data management, workflow automation, and cross-functional collaboration.

Craft a Compelling Cover Letter: In your cover letter, express your passion for e-learning and how your background aligns with LearnWorlds' mission. Mention specific examples of how you've improved CRM processes or supported marketing and sales teams in previous roles.

Showcase Analytical Skills: Include examples of reports or dashboards you've created that demonstrate your analytical skills. Highlight how these tools have driven decision-making or improved performance in past positions.

Highlight Relevant Certifications: If you have any HubSpot certifications or experience with tools like Segment or Zapier, make sure to mention them. This can set you apart from other candidates and show your commitment to professional development.

How to prepare for a job interview at LearnWorlds

✨Know Your CRM Inside Out

Make sure you have a solid understanding of HubSpot or any similar CRM platform. Be prepared to discuss your experience with user management, workflows, and integrations, as well as how you've maintained data hygiene in previous roles.

✨Showcase Your Analytical Skills

Be ready to demonstrate your ability to build actionable reports and dashboards. Bring examples of how you've used data to drive decisions and improve processes in past positions, especially in relation to lead management and campaign execution.

✨Understand the Business Goals

Familiarise yourself with LearnWorlds' mission and vision. During the interview, articulate how your role as a CRM Administrator can align with their goals of empowering learning and improving lives through technology.

✨Prepare for Cross-Functional Collaboration

Since this role involves working closely with Sales, Marketing, Product, and Customer Success teams, think of examples where you've successfully collaborated across departments. Highlight your communication skills and how you can bridge gaps between teams.

CRM Administrator (Remote, Europe)
LearnWorlds
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