Director of Account Management

At Klipboard, we have introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services, and support to deliver fully integrated trading and business management solutions to companies in the distributive trade. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants, and retailers from small traders to multinational enterprises. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably, and service competitively.

Key Responsibilities:

• Team Management: The Director of Account Management leads a team of account managers to achieve the business's strategic objectives. This includes hiring, training, and performance management.
• Client Relationships: Responsible for building strong relationships with clients and ensuring their satisfaction with the company's products or services.
• Sales Growth: Increase sales and revenue from existing clients by developing and implementing strategies to upsell and cross-sell products and services.
• Reporting and Analysis: Monitor and report on the performance of the account management team, analysing sales data and customer satisfaction metrics.
• Collaboration: Collaborate with other departments within the organisation to ensure a consistent and positive customer experience.
• Strategic Planning: Develop and implement a strategic account management plan to ensure long-term customer success and retention.

Essential Skills, Knowledge and Experience:

• Demonstrable experience in managing customer accounts within a fast-paced business.
• Experience in leading a successful sales/account management team.
• Strong commercial awareness in all areas.
• Excellent communication skills and ability to build effective relationships at all levels.
• A valid driving licence with a suitable car for business use.

Desirable:

• Experience in creating, executing, and managing a sales strategy.
• Knowledge of the rental sector and management of the entire sales cycle.
• Knowledge of ERP or business IT systems.

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture.