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- Tasks: Lead a team to ensure top-notch customer satisfaction and manage aftersales operations.
- Company: Join Vertu Peugeot Barnstaple, one of the UK's largest motor retailers.
- Benefits: Enjoy 25 days holiday, discounts, and ongoing training opportunities.
- Why this job: Be part of a supportive culture focused on personal development and career progression.
- Qualifications: Experience in the motor industry with strong leadership and people management skills required.
- Other info: Employment checks will be conducted for successful applicants.
The predicted salary is between 32000 - 48000 £ per year.
We are recruiting an Aftersales Manager to join our outstanding team at Vertu Peugeot Barnstaple. If you would like the opportunity to become part of one of the UK's largest Motor Retailers, then this could be the role for you!
We offer a basic salary of £40,000 and an OTE of £50,000 plus company benefits, depending on experience!
As the Aftersales Manager, you will be managing a team of Technicians, Service and Parts Advisors, helping them to achieve the highest standards of customer satisfaction our customers require. The main duties of the role are to:
- Monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
- Ensure accurate collection and recording of customer data in line with Group standards.
- Ensure that the manufacturers' standards are adhered to at all times.
- Make sure there is a safe working environment maintained at all times.
- Monitor colleague performance.
- Train and coach colleagues to support their success.
- Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
You will be able to demonstrate a successful track record within the role, ideally with Franchise experience in the Motor Industry. You will be able to validate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus is to lead your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values and possess strong leadership, communication and organisational skills.
We are proud to be the Motor Retailer who invests more in our colleagues' personal development than any other, so if you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service plus bank holidays.
- Access to our online rewards platform giving you cash back and discounts for multiple retailers.
- Preferential Service Rates.
- Colleague Purchase Scheme.
- Share Incentive Scheme.
- Pension.
- Enhanced Maternity & Paternity.
Apply today to be considered for this role! If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving license check.
Aftersales Manager employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry. Being knowledgeable about current practices will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the motor retail sector, especially those who have experience as Aftersales Managers. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles. Use metrics to quantify your achievements, as this will make a strong impression during discussions.
✨Tip Number 4
Research Vertu Peugeot Barnstaple and understand their values and customer service philosophy. Tailoring your approach to align with their mission can set you apart from other candidates.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor industry, particularly any roles that involved leadership or aftersales management. Use specific examples to demonstrate your track record of improving performance and customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with those of Vertu Peugeot Barnstaple and provide examples of how you've successfully led teams in the past.
Highlight Leadership Skills: Since the role requires strong leadership and people management skills, be sure to include specific instances where you have trained or coached colleagues, and how this has positively impacted team performance.
Prepare for Employment Checks: Be ready to provide information for employment checks, including recent employment history and references. Ensure your records are accurate and up-to-date to facilitate a smooth verification process.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Leadership Skills
As an Aftersales Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, how you motivated them, and the results achieved. Use specific examples to illustrate your ability to lead effectively.
✨Demonstrate Customer Focus
Customer satisfaction is paramount in this role. Prepare to share instances where you've successfully improved customer service or resolved issues. Highlight your understanding of customer needs and how you plan to exceed their expectations.
✨Know the Industry Standards
Familiarise yourself with the latest trends and standards in the motor industry, especially those related to aftersales. Being knowledgeable about manufacturer standards will show that you are serious about maintaining quality and compliance.
✨Prepare for Performance Metrics Discussion
Be ready to discuss how you've previously monitored and improved performance metrics. This could include cost control, efficiency improvements, or team performance. Quantify your achievements to demonstrate your impact on profitability and operational success.
