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- Tasks: Be the first point of contact for customers, providing exceptional service and support.
- Company: Join The White Company, one of the UK's fastest-growing multi-channel retailers.
- Benefits: Enjoy 50% product discounts, 20-25 days holiday, and a Volunteer Day.
- Why this job: Embrace a culture of inclusivity and sustainability while making a real impact on customer experiences.
- Qualifications: A background in retail sales or customer service is essential.
- Other info: Participate in social events and enjoy a discretionary bonus scheme.
The predicted salary is between 24000 - 36000 £ per year.
With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.
We work with PRIDE; our company values every day. You will assist customers, resourcefully identifying their needs and answering product-related questions while, at the same time, optimising sales and encouraging customer loyalty. You will be passionate and dedicated to going the extra mile for our customers and our team, and willing to take on multiple tasks.
If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK's fastest-growing multi-channel retailers.
What you'll be doing:
- Provide excellent customer service and surpass customer expectations at every opportunity;
- Identify customer needs and answer product-related questions. Be able to respond to queries on product's price, features, and benefits;
- Ensure that all customers' mail orders are completed efficiently and on time;
- Take every opportunity to capture customer data to expand our database and encourage customer loyalty.
What we offer you:
- 50% discount on our products;
- 20 days holiday rising to 25 during service;
- A Volunteer Day with a charity of your choice;
- A discretionary bonus scheme may be rewarded annually, in addition to a competitive salary;
- Perk Place Benefits Platform – offering discounts across wellbeing and lifestyle;
- Automatic enrolment into the Group Personal Pension scheme;
- Wagestream Money Management app - access to Wagestream supports financial wellbeing;
- Following successful probation, you'll be covered by our life assurance plan;
- Social events and Christmas party throughout the year.
Our Equality, Diversity, and Inclusion statement of commitment:
At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities. We ensure our environment allows people to bring their authentic selves to work, where their contributions are valued, abilities enhanced, and perspectives appreciated. Difference is respected, encouraged, and celebrated. You can feel you belong.
Our active Equality, Diversity, and Inclusion Policy starts from our recruitment and selection process. We'd love you to join us on this journey.
Our Sustainability statement of commitment:
We are dedicated to building a sustainable legacy for a brighter future for people and the planet. This commitment is reflected in everything we do.
Sales Advisor employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with The White Company's product range and values. Understanding their offerings and commitment to customer service will help you engage more effectively during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to exceed customer expectations. Highlight specific instances where you went the extra mile, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Practice your communication skills, focusing on how to identify customer needs and respond to queries. Role-playing scenarios can help you feel more confident in addressing potential customer questions during the interview.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. The role requires working closely with others, so be ready to discuss how you've successfully contributed to team goals in the past.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail sales or customer service experience. Use specific examples that demonstrate how you've provided excellent customer service and surpassed expectations in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your dedication to going the extra mile. Mention how your values align with those of The White Company, particularly their commitment to equality, diversity, and inclusion.
Showcase Relevant Skills: In your application, emphasise skills such as effective communication, problem-solving, and the ability to identify customer needs. Provide examples of how you've successfully handled customer queries and contributed to customer loyalty.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at The White Company
✨Showcase Your Customer Service Skills
As a Sales Advisor, you'll be the first point of contact for customers. Be prepared to share specific examples from your past experiences where you provided exceptional customer service and exceeded expectations.
✨Understand the Product Range
Familiarise yourself with the products offered by the company. Being able to discuss features, benefits, and pricing will demonstrate your commitment and help you answer any product-related questions confidently.
✨Emphasise Teamwork and Collaboration
The role requires working closely with a team. Highlight your ability to collaborate effectively and how you contribute to a positive team environment, as this aligns with the company's values.
✨Express Your Passion for Customer Experience
Convey your enthusiasm for providing a fantastic shopping experience. Share your thoughts on what makes a great customer experience and how you plan to go the extra mile for customers in this role.
