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- Tasks: Lead a team to ensure top-notch cleaning standards across our entertainment venues.
- Company: Join Butlin's, a fun-filled resort with over 80 years of creating unforgettable experiences.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and opportunities for personal growth.
- Why this job: Be part of a team that values smiles, teamwork, and making every guest's stay memorable.
- Qualifications: Experience in managing cleaning teams and a knack for multitasking are essential.
- Other info: This is a permanent role covering 40 hours per week, including weekends.
The predicted salary is between 28800 - 43200 £ per year.
The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort. Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team is in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.
Leading and monitoring team members who clean our entertainment venues once shows have finished, all toilet facilities across the resorts, moving and resetting venue furniture, working at heights at times for high-level cleaning using industrial cleaning equipment for all indoor and outdoor requirements. You will support and coach the team to ensure they deliver a great experience and drive any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and hold the team accountable to ensure standards are met.
Key ResponsibilitiesWe are looking for someone who can ensure the delivery of our cleaning standards while driving improvements in both Guest and Employee NPS. You will be responsible for conducting quality control checks and leading feedback conversations. Additionally, you will manage effectively to execute the Right People, Right Place, Right Time (RPRPRT) strategy.
This permanent role covers 40 hours per week, 5 days over 7 including weekends with a mixed variety of early and late shift patterns from 6am - 5am to cover our operating hours.
About YouYou will oversee a successful cleaning operation during your shift, ensuring strict adherence to our CAFF standards. You will stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints.
Your responsibilities include conducting online quality control checks, analysing reports, and leading feedback discussions. You will also ensure that your team receives the necessary training and support.
You will manage the implementation of the initial 90-day programme for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes.
Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role.
Key Knowledge, Experience & QualificationsThe ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results.
Flexibility, excellent communication skills, and a proactive problem-solving attitude are essential traits for success in this role.
Operations Supervisor employer: Butlins Skyline LTD
Contact Detail:
Butlins Skyline LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with Butlin's values and culture. Understanding their focus on fun, excitement, and teamwork will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in managing cleaning or soft services teams. Be ready to discuss specific examples of how you've successfully led teams to meet operational standards and improve guest experiences.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of scenarios where you've had to adapt quickly to changing needs or manage multiple priorities effectively, as this is crucial for the role.
✨Tip Number 4
Showcase your communication skills. Be prepared to discuss how you've conducted feedback conversations and quality control checks, as these are key responsibilities in the Operations Supervisor role.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing cleaning or soft services teams. Emphasise your ability to juggle multiple priorities and adapt to changing needs, as these are key traits for the Operations Supervisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating a positive guest experience and how your leadership style aligns with Butlin's values. Mention specific examples of how you've driven improvements in team performance and guest satisfaction in previous roles.
Highlight Relevant Skills: Clearly outline your operational knowledge, attention to detail, and communication skills in your application. These attributes are essential for ensuring high cleaning standards and managing team dynamics effectively.
Show Enthusiasm for the Company: Research Butlin's culture and values, and reflect this understanding in your application. Demonstrating that you resonate with their mission to create smiles and provide fun experiences will set you apart from other candidates.
How to prepare for a job interview at Butlins Skyline LTD
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Operations Supervisor. Be prepared to discuss how your previous experience aligns with managing cleaning operations and leading a team.
✨Showcase Leadership Skills
As this role involves overseeing a team, be ready to share examples of how you've successfully led teams in the past. Highlight your ability to motivate others, manage conflicts, and ensure high standards are met.
✨Emphasise Attention to Detail
Given the focus on cleanliness and guest satisfaction, demonstrate your meticulous attention to detail. Prepare to discuss specific instances where your attention to detail made a significant impact on operations or guest experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to adapt to changing situations. Think of examples where you've had to manage fluctuating demands or resolve issues quickly while maintaining high standards.
