Service Advisor

Job Summary

As a Service Advisor working at our Audi dealership in Sheffield, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers\’ visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We are looking for a driven, self-motivated, and friendly individual who is dedicated to providing an exceptional customer experience.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step in your career with a business focused on your training and development, while offering a flexible, supportive, and fun working environment in which you can thrive!

Key Responsibilities Will Include

• Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
• Understanding customer requirements and advising on predicted completion times and collection arrangements.
• Progressing vehicle repairs through the workshop, communicating effectively with workshop control to ensure vehicle completion times are met.
• Responding to customer inquiries via telephone, email, and in person, and converting these into bookings.
• Keeping customers informed about the progress of repairs and servicing through effective communication.
• Professionally selling products, services, and repair work aligned with customer needs, achieving all objectives.
• Invoicing completed work and processing payments as required.
• Working collaboratively with the team to meet departmental objectives and KPIs.
• Utilizing dealer and manufacturer systems to capture data and maintain accurate records.

Qualifications

• Proven track record of high customer satisfaction.
• Customer-centric approach with strong communication skills.
• Strong IT skills, experience with databases is desirable.
• Ability to work under targets, deadlines, and pressure.
• Ability to build strong relationships quickly.
• Team player mentality.
• Valid driving license with no excessive penalties.

Why Join JCT600?

We offer competitive salary packages based on experience, along with:

• Life assurance and pension schemes.
• Annual leave starting at 26 days, increasing with service.
• Paid maternity and paternity leave.
• Training and leadership development programs.
• Referral scheme worth up to £1000.
• Service rates for colleagues, family, and friends.
• Long service rewards and loyalty incentives.

Our Ambition

At JCT600, we aim to be the best, not the biggest. We focus on delivering excellent customer and colleague experiences, fostering a supportive and inclusive environment. Join us to be part of a family business with over 75 years of experience, committed to your success and well-being.

We embrace diversity and support equal opportunities for all candidates and employees, regardless of gender, ethnicity, age, disability, or other characteristics.

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