Property Team Leader

Are you an experienced Property Claims Team Leader who is looking for your next step in your career? MPL is one of the fastest-growing UK Insurtechs, we have more than doubled in size in the last year and this is just the beginning. We are looking to continue scaling our company with more MPLrs across the business and be part of the exciting opportunities that come with being part of the MPL team.

MPL Claims has a team of experienced professionals dedicated to providing top-notch service for Motor, Property, and Liability claims, aiming to make the process smooth and stress-free. Founded in 2018 and part of the ERGO Group as a third-party administrator, MPL manages various claims for internal and external clients. They leverage cutting-edge technology to enhance services and innovate in the insurance claims outsourcing sector, creating modern claims management products with unique features for a seamless customer experience.

As a Property Claims Team Leader, you will be based in our Colchester office and will be responsible for overseeing and guiding a team of claims handlers and support staff in the efficient and effective handling of property claims. This role requires a strong leader with excellent communication skills, a keen eye for detail, and the ability to drive results while maintaining a high level of customer satisfaction.

• Lead, mentor, and develop a team of claims handlers to meet team goals.
• Conduct regular team meetings to review performance, discuss strategies, and address any challenges.
• Conduct 121's and performance reviews to progress the team.
• Review and assess property claims to ensure they are processed accurately and in a timely manner.
• Provide guidance on complex claims, ensuring adherence to company policies and industry regulations.
• Serve as an escalation point for complex claim issues and customer complaints, providing resolution in a professional and timely manner.
• Foster a customer-centric environment, ensuring high levels of client satisfaction.
• Track and analyse team performance metrics to identify areas for improvement and implement targeted action plans.
• Prepare and present reports on team performance to senior management.
• Identify training needs and facilitate ongoing professional development opportunities for team members.
• Ensure team members are well-versed in current industry standards and best practices.
• Collaborate with other departments to streamline claims processing and improve operational efficiency.
• Lead initiatives to enhance claims handling procedures and implement new technologies.

• Property Claims experience is desired for this role; other similar insurance claims experience will be considered.
• Team support/management experience is essential.
• Good leadership skills.
• Understanding of property insurance policy wording.
• Passionate about providing the best customer service.
• Experience in preventing and resolving complaints would be advantageous.
• Experience in multitasking with good attention to detail.
• Professional communication skills, written and oral.
• Good IT skills with the ability to use bespoke systems and Microsoft.

This role is a full-time position based in our Colchester Office (CO1). We offer free onsite parking, and the office is also easily accessible via public transport.

Alongside working with a dynamic, forward-thinking team you will get:

• Private medical insurance: Including discounted gym memberships, cinema tickets and a chance to earn points to get free and discounted gifts.
• MPL Wellness programme: Free personal training sessions.
• Refer a friend bonus scheme: Good people know good people and we want to hear from them.
• Learning and Development: Clear progression plan plus the opportunity to work towards extra qualifications with the support of our in-house learning and development manager.
• 35-hour week with 1 hour lunch, permanent contract, casual dress code, summer, and Christmas parties.
• 28 days holiday (including bank holidays), 4% pension contribution, death in service, and regular team socials.
• Birthday off: An additional paid day off for your birthday!

You will have a 3-month probationary period, with most benefits starting from day one of joining the company.

If your CV gets shortlisted, here’s what you can expect:

• Initial Screening Call: Conducted by Talent Acquisition, focusing on your experience, qualifications, and interest in the position.
• In-Person/Teams Interview: If successful, you'll meet with HR and the hiring manager for a more in-depth discussion, including technical questions about your experience and skills relevant to the role.
• Background checks: To meet our regulatory obligations, if you are successful, we need to do some background checks on all new hires. That means carrying out a DBS, Credit and References check.

Please let us know if you have any questions and a member of our Talent Acquisition team will be in touch. So, if you share our values and our enthusiasm for technology, customer service and fun, you will find a home at MPL!