AskHR Team Manager - 12 month Fixed Term Contract

As the AskHR Manager, you’ll be leading and continuously developing a team of AskHR advisors responsible for supporting our colleagues with their HR queries, and delivering against a suite of service KPIs. Along with your in-depth People Policy and Employment Law knowledge, you’ll work closely with your stakeholders to develop material and train the AskHR team so they are competent to handle all queries right first time, increasing efficiency and colleague experience. You’ll analyse contact types and volumes to identify trends, and see through to implementation the changes needed.

On this 12 month fixed term contract you’ll work as part of our People Services Team, which is responsible for supporting our people, ensuring we create a culture and environment to enable the Society’s objectives of building a stronger, kinder and greener society, Nationwide. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll need to have significant knowledge and experience of HR Policies, developing and delivering training material and management of a frontline team in a fast-paced environment to achieve against a suite of KPIs. Your strong background in HR will enable you to support the team with complex queries, preventing hand offs and identifying improvements, where you will influence your key stakeholders to drive forward change, generating efficiency across People Services.

You’ll manage resource and priorities to meet fluctuating demand (both planned and unplanned) to make sure that SLAs are met and employee experience scores remain high. As we look ahead and integrate with Virgin Money your role will be to ensure a smooth transition equipping the team with the necessary knowledge and competence to maintain the high levels of colleague experience.

About you

As a minimum requirement you’ll:

• Significant background in HR with an in-depth understanding and application of HR people policies and Employment Law
• Proven ability to lead a frontline team, to deliver against KPIs and coaching and supporting through effective performance management of a large team of HR advisors
• Demonstrable experience of data analysis, identification, and implementation of service improvements to drive efficiency and enhance employee experience
• Excellent influencing, communication and negotiating skills with demonstrable experience of building strong and influential stakeholder relationships
• Experience of development and delivery of training and skills materials to uplift and maintain HR knowledge

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.