Senior Network Analyst

Salary: £46,735 to £49,559 with progression to £55,755 per annum

Closing date: 29 July 2025

Starting date: as soon as possible.

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning, and research at our university. We shape the future of education and contribute to ground-breaking projects through IT innovation. We are committed to expanding our knowledge and expertise with a strong focus on training and development for our people.

The Role

Reporting into the Network Manager, the Senior Network Analyst position is key in ensuring the smooth functioning of Newcastle University's computer network for academics, students and professional services users. The successful candidate will be responsible for the planning, monitoring, procuring, management, documentation, and support of network services across the University estate. Newcastle University is also at the start of the multimillion-pound investment to replace all wired and wireless network infrastructure across all of its sites with a Campus Fabric IP Clos solution. This role will be involved in both the support of the existing network and its users and documenting and delivering the transition into operations of a new state of the art network.

The Role Will Involve:

• Supporting, troubleshooting, documenting and configuring all aspects of Newcastle University's network services.
• Planning and delivering complex network projects to agreed timescales and against agreed priorities.
• Working at University sites in and around the Newcastle upon Tyne campus.
• Remotely supporting sites including international campuses.
• Liaising with 3rd party suppliers.
• Working closely with other NUIT departments such as Cyber Security, Platform & Services and Datacentre Operations to ensure smooth delivery of services which depend on the network.
• Extensive formal and informal training opportunities.

About You

We seek an IT professional with a broad expertise in network technologies, who has previous experience of working in a similarly complex large organisation. To succeed in this role, you should possess:

• The ability to work in a proactive manner to support and mentor other network engineers in the team.
• The initiative to lead high quality support to enable others to do their jobs.
• Demonstratable ability both to produce process documents for complex systems and follow established process.
• Experience of planning and delivering network projects with minimal service disruption.
• Previous experience installing, configuring, and supporting complex networks across multiple sites.
• Experience working with an ITSM system.
• The ability to manage and take responsibility for several competing priorities and deliver on time.
• A desire to work with state-of-the-art network equipment.
• A keenness to learn new skills and systems.

This role is fixed term for 3 years. The University values hybrid working; this role will require the holder to be on campus at least 60% of the time. This approach is flexible, informal, tailored to each team, and founded on trust.

If you would like to have a chat about this opportunity, please contact Mark Warnock, Network Manager - mark.warnock@newcastle.ac.uk

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.