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- Tasks: Support customers through transactions, calls, and digital services while providing first-class service.
- Company: Nationwide is a member-owned building society committed to fairer banking and community support.
- Benefits: Enjoy a personal pension, paid volunteering days, 25 days holiday, and wellness options.
- Why this job: Make a real difference in customers' lives while working in a supportive and diverse team.
- Qualifications: No specific experience needed; just bring your passion for helping others and digital skills.
- Other info: Full-time role with a 12-month contract; training provided virtually in branch.
The predicted salary is between 24000 - 33600 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Omagh. This role is a 12 month fixed term contract working full time, 35 hours per week, Monday to Saturday.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
What you’ll be doing: What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! A large part of the role will be dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you: We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers' needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get: There are all sorts of employee benefits available at Nationwide, including:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- 25 days holiday, pro rata
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career.
- Wellhub- Access to a range of free and paid options for health and wellness
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What to do next: If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
Customer Representative employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Familiarise yourself with Nationwide's customer first behaviours. Think about how you can demonstrate empathy, honesty, and a commitment to improvement in your interactions during the interview process.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've successfully handled customer queries or provided exceptional service. This will show that you understand the importance of customer satisfaction.
✨Tip Number 3
Research the digital tools and services offered by Nationwide. Being knowledgeable about their offerings will help you engage confidently with customers and demonstrate your readiness for the role.
✨Tip Number 4
Be ready to showcase your adaptability. Since the role involves various channels of communication, think of ways you've successfully adjusted your approach to meet different customer needs in the past.
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Representative at Nationwide. Highlight your ability to support customers across various channels and your willingness to learn during training.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the customer first behaviours mentioned in the job description. Use specific examples that demonstrate your empathy, honesty, and commitment to continuous improvement.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and how you can make a difference for customers. Mention any relevant experience and how it relates to the versatile nature of the role.
Prepare for Online Assessments: Once you submit your application, be ready for online assessments. Familiarise yourself with situational judgement tests and numerical assessments, as these will be crucial in demonstrating your suitability for the role.
How to prepare for a job interview at Nationwide
✨Understand the Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Be prepared to discuss how you can empathise with customers, communicate clearly, and strive for continuous improvement. Show that you understand the importance of putting customers at the heart of your work.
✨Demonstrate Versatility
This role is all about versatility, so be ready to showcase your ability to handle various tasks, from in-person transactions to online support. Share examples from your past experiences where you've successfully adapted to different situations or customer needs.
✨Highlight Your Digital Skills
Since the role involves using digital tools and applications, make sure to highlight your comfort and experience with technology. Discuss any relevant experience you have with online banking or digital customer service platforms to show you're well-prepared for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Practice responding to hypothetical situations where you need to resolve a customer issue or improve their experience, demonstrating your proactive attitude and decision-making skills.
