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For Companies At a Glance
- Tasks: Provide top-notch IT support and maintain robust systems for users.
- Company: Join Arvato, a leader in transportation and logistics solutions.
- Benefits: Enjoy 25 days leave, pension contributions, and employee discounts.
- Why this job: Be part of a dynamic team that values innovation and collaboration.
- Qualifications: Experience in IT support, strong knowledge of Windows Server, and troubleshooting skills required.
- Other info: Full-time role with opportunities for process improvements and user training.
The predicted salary is between 24000 - 42000 £ per year.
Location: Corby
Hours: Monday – Friday 40 hours per week
Are you a hands-on IT professional with a passion for providing outstanding support and maintaining robust IT systems? We’re looking for a proactive and experienced IT Support Engineer to join our team and play a key role in ensuring the continuous and efficient operation of our IT and communications systems.
Your Tasks
- Act as the first point of contact for IT support, addressing user queries related to system access, passwords, hardware/software, and general help desk issues via the ITSM tool.
- Build systems using standard Modern Workplace images and toolsets.
- Purchase, configure, and install hardware and IT consumables in a timely manner.
- Manage system and software licensing as well as telecommunication setup and maintenance.
- Ensure secure and correct setup of user accounts, directories, access rights, and network printing.
- Perform routine server maintenance and backups in line with company protocols.
- Maintain security compliance across company devices.
- Create and maintain IT documentation and standard operating procedures.
- Collaborate across departments to resolve technical issues and escalate bugs with third-party vendors.
- Deliver user training and support across the business.
- Drive process improvements and contribute to IT best practices.
Your Profile
- Proven experience in a similar IT support or systems administration role.
- Strong knowledge of Windows Server environments, including Active Directory (AD) and Group Policy (GPO).
- Experience with Modern Workplace environments and tools.
- Proficient in device management using Microsoft Intune and Defender for Endpoint/MDE.
- Excellent understanding of networking principles (TCP/IP, DNS, DHCP) and remote access services (VPNs, RDP).
- Solid knowledge of hardware: servers, PCs, printers.
- Working knowledge of Microsoft environments, including previous versions.
- Familiarity with SQL databases, Veeam backup systems, and IP-based phone systems.
- Strong troubleshooting skills and ability to communicate effectively both verbally and in writing.
We Offer
- 25 days annual leave plus 8 UK bank holidays with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you
- Employee Discount Scheme through Treats
- Free car parking
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Transportation, Logistics, Supply Chain and Storage
IT Support Engineer employer: Arvato
Contact Detail:
Arvato Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server environments and Microsoft Intune. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of examples where you've successfully resolved IT issues. This will help you illustrate your problem-solving abilities and how you can contribute to maintaining robust IT systems.
✨Tip Number 3
Network with current or former employees of Arvato on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the IT Support Engineer role, which can help you tailor your approach.
✨Tip Number 4
Demonstrate your proactive nature by preparing questions about the team dynamics and ongoing projects at Arvato. This shows your genuine interest in the role and your eagerness to contribute to process improvements.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and systems administration. Emphasise your knowledge of Windows Server environments, Active Directory, and any experience with Microsoft Intune.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Technical Skills: In your application, clearly list your technical skills related to networking principles, device management, and troubleshooting. This will help demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Arvato
✨Know Your Technical Stuff
Make sure you're well-versed in the key technologies mentioned in the job description, such as Windows Server environments, Active Directory, and Microsoft Intune. Brush up on your troubleshooting skills and be ready to discuss specific scenarios where you've successfully resolved IT issues.
✨Show Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with users who may not be tech-savvy. Prepare to demonstrate how you can explain complex technical concepts in simple terms. Consider sharing examples of how you've trained users or collaborated with other departments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think about common IT issues you've encountered and how you handled them. Be ready to walk the interviewer through your thought process and the steps you took to resolve the problems.
✨Research the Company Culture
Understanding Arvato's company culture can give you an edge. Look into their values and mission statement, and think about how your personal values align with theirs. This will help you articulate why you're a good fit for the team during the interview.
