Lobby Ambassador

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

We are currently looking for a new role of Lobby Ambassador to join our Team at the Hilton Aberdeen TECA. The successful applicant for this role will have a positive 'can do' attitude, be passionate about providing an excellent service and show that they care.

Your new role of Lobby Ambassador will see you working in the Hilton Aberdeen on the site of The Event Complex Aberdeen (TECA). The 200-bedroom Hilton Hotel on the site of the Aberdeen Exhibition and Conference Centre hosts Quarter House Bar & Grill, Flight Path, The only Executive Lounge in Aberdeen and Devona Spa & Leisure.

Our Benefits

• Discounted hotel room rates for you and your friends & family
• An extra day’s holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• And much much more!

At Hilton TECA, we are committed to delivering exceptional guest experiences at every touchpoint. As a Lobby Ambassador, you will be the face of our hotel—present throughout all areas of the operation with a focus on elevating guest satisfaction, service standards, and smooth daily function.

This is a dynamic, hands-on supervisory role designed for a flexible and proactive individual who thrives in a fast-paced, multi-department environment. You will work across various departments including Front Desk, Food & Beverage, Executive Lounge, Conference & Events, and Duty Manager shifts. Comprehensive cross-training will be provided across all operational areas to ensure confidence, capability, and expertise in delivering consistent service standards, regardless of the department you are supporting.

Key Responsibilities

• Act as an ambassador for Hilton TECA, providing a warm, visible, and approachable presence in the lobby and guest areas.
• Proactively recognizing guest needs and creating memorable moments through unexpected touches.
• Maintaining a strong, approachable presence across the hotel, interacting with guests, assisting team members, and elevating the overall guest experience.
• Overseeing the POD team while ensuring seamless collaboration across all departments.
• Perform POD responsibilities, ensuring the smooth operation of the hotel during your shift and being the first point of contact for guest issues or escalations.
• Support and cover Front Desk operations including check-ins, check-outs, guest inquiries, and room assignments.
• Assist in Food & Beverage department, including breakfast service, restaurant supervision, bar coverage, as required.
• Support guest experience in Executive Lounge when required.
• Provide operational assistance when required within Conference & Events, helping ensure successful event execution and guest satisfaction.
• Resolve in person guest concerns at first point of contact promptly and professionally, using initiative to exceed expectations.
• Support departmental teams in peak periods or during staff shortages, offering flexibility and leadership by example.
• Supervise and guide team members in absence of department heads, ensuring standards are upheld.
• Maintain a strong working knowledge of all hotel facilities, services, and local area information to assist guests.
• Conduct regular pod walks to ensure visibility across all departments, check in with team members, and monitor cleanliness, guest satisfaction, and operational flow.
• Proactively identify and report any Health & Safety concerns, ensuring compliance with Hilton standards and legal requirements.
• Respond appropriately to incidents, hazards, or emergencies, following established health and safety procedures.
• Handle and respond to any reasonable requests from management or guests in a fair, respectful, and solution-oriented manner, escalating when necessary.

Qualifications & Requirements

• Previous experience in a hotel operations or supervisory role is preferred.
• Strong guest service orientation with a hands-on, solution-focused mindset.
• Genuinely passionate about hospitality, with a natural, guest-centric approach to service.
• Flexibility to adapt to changing responsibilities and departmental needs.
• A steady and confident leader who thrives under pressure and adapts effortlessly to changing environments.
• Excellent communication and interpersonal skills.
• Ability to lead by example and motivate others.
• Knowledge of hotel systems such as OnQ is an advantage.

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.