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- Tasks: Provide high-level technical support for West Mercia Police's ICT infrastructure and services.
- Company: Join West Mercia Police, shaping the future of policing across three counties.
- Benefits: Enjoy 28 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Experience diverse tasks, make a real impact, and work in an inclusive environment.
- Qualifications: Expertise in Microsoft technologies and infrastructure management is essential.
- Other info: Hybrid working available with opportunities for professional development.
The predicted salary is between 43254 - 48546 £ per year.
Number of vacancies: Numerous
Location: Hindlip
Grade: H
Salary: £43,254 – £48,546 Plus 10% Market Supplement from January 2023 to April 2024
Working pattern: Weekdays
Type of Contract: Permanent
Why work for us?
We’re on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions. We want to show our staff that they’re valued, which is why we offer generous annual leave entitlements, flexible working opportunities and access to a host of staff associations to ensure you get the support you need when you start your career. After all, keeping people safe isn’t just a uniquely rewarding career, it’s one that rewards uniqueness.
At West Mercia Police no one day is ever the same. There are opportunities to leave your desk, and experience all that the force has to offer. You could be on a ride along with officers responding to serious crime, or working with safer neighbourhood teams to keep communities safe. You could choose to be amongst firearms officers one day, or working with police dogs the next. If this interests you, then apply today and make your difference.
Although this role is advertised as full time we support many ways of working and can offer a range of flexible working arrangements. So if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
The closing date for this post is 12 noon on Tuesday 31st January 2023; however, we may close the position before the closing date if we find a suitable candidate. Applications will be regularly reviewed and candidates updated accordingly.
Please note this is a CV only process.
The main purpose of the role is to provide a high level of technical support across West Mercia Police; both to internal and to external customers. You will ideally be in 3rd or 4th line support currently with an in-depth understanding within your areas of expertise as well as a general understanding of wider technologies.
Successful candidates will need to ensure that the department is offering the best level of service to its customers in terms of ICT infrastructure, specialist applications and services. This will be through technical support, proactive maintenance, as well as working on projects of varying sizes.
This role (Level 4) is of a subject matter expert (SME) level, where successful candidates within the department will be responsible, directly and indirectly (working with 3rd-parties), for key areas of infrastructure. Therefore we are seeking people with this expert level of knowledge and experience in one or more of the following areas:
- Microsoft Active Directory Domain Services
- Microsoft Exchange Email services
- Microsoft Servers, Roles and Features (PowerShell, IIS, DNS, DHCP, ADFS .. and so on)
- Microsoft SCCM (Not just patching and end points, needs to be able to demonstrate architecture-level knowledge for this)
- Virtualisation, such as Hyper-V and/or VMWare
- Virtual Desktop Infrastructure – such as Citrix VDA
Other desirable areas:
- Identity management – Sailpoint
- Cryptography and security principles
- Security threats and mitigations
- Load balancers (Including GSLB)
- Cloud / Microsoft Office 365 – (such as: DNS, Azure, Migration and administration.)
It would be desirable for you to have some people management experience. This role will be part of an on call rota and additional allowances will be paid. This is a hybrid working role.
Benefits of working with West Mercia Police:
- This role comes with 28 days Annual leave and increases to 33 after 5 years’ service (dependant on grade).
- Pay increases (national).
- Additional allowances paid for on-call standby and call outs.
- Generous pension scheme, Local Government Pension Scheme.
- Flexible working available.
- CPD (Continuous Professional Development) opportunities.
- Access to EAP (Employer Assistance Programme).
- Staff associations, helping us to drive change.
- Social clubs, sports clubs and regional events.
- On-site restaurant (Hindlip HQ).
- On-site Gymnasium (Hindlip HQ).
- Health and wellbeing, occupational health services, staff network and PAM assist.
- Police Mutual, affordable private healthcare and other savings.
- New vehicle discount.
- Gym membership discounts.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
- Free mortgage services.
- Free parking (some sites).
This role is commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore and is just off junction 6 of the M5.
We embrace diversity and welcome applications from everyone. If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.pnn.police.uk (internally please use MyBop).
To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.
Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.
Once this job has closed, the job advert & associated documents will no longer be available. You may want to save a copy for your records.
If you are viewing this advert on Indeed, Total Jobs or another job board, it is worth noting that there is more information about the position on the West Mercia Police website, this will include the role profile.
Specialist Technical Support – Level 4 (Server and Infrastructure Engineer) West Mercia Police employer: Civvy Street Magazine
Contact Detail:
Civvy Street Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Technical Support – Level 4 (Server and Infrastructure Engineer) West Mercia Police
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and SCCM. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your expertise and suitability for the role.
✨Tip Number 2
Network with current or former employees of West Mercia Police on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues or improved infrastructure. This will showcase your problem-solving skills and ability to work under pressure, both of which are crucial for this role.
✨Tip Number 4
Research the latest trends in IT security and infrastructure management. Being knowledgeable about current threats and mitigation strategies will not only impress your interviewers but also show that you're proactive and committed to continuous learning.
We think you need these skills to ace Specialist Technical Support – Level 4 (Server and Infrastructure Engineer) West Mercia Police
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the specific requirements and responsibilities of the Specialist Technical Support role. Highlight your relevant experience in areas such as Microsoft Active Directory, Exchange services, and virtualisation.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your expertise in ICT infrastructure and any previous roles that involved technical support or project management.
Highlight Relevant Experience: In your CV, make sure to include specific examples of your work with technologies mentioned in the job listing, such as PowerShell, SCCM, and cloud services. Use metrics where possible to demonstrate your impact.
Proofread Your Application: Before submitting your application, carefully proofread your CV for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Civvy Street Magazine
✨Showcase Your Technical Expertise
Make sure to highlight your in-depth knowledge of the specific technologies mentioned in the job description, such as Microsoft Active Directory, Exchange, and SCCM. Be prepared to discuss your experience with these systems in detail, including any projects you've worked on.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. The interviewers will be looking for your ability to think critically and provide effective solutions under pressure, so have a few scenarios ready to share.
✨Emphasise Team Collaboration
Since this role involves working with both internal teams and third parties, it's important to demonstrate your ability to collaborate effectively. Share experiences where you successfully worked as part of a team or led a project, highlighting your communication skills.
✨Express Your Interest in Policing
West Mercia Police is looking for candidates who are passionate about making a difference in the community. Be sure to convey your interest in policing and how your technical skills can contribute to their mission of keeping people safe.
