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For Companies At a Glance
- Tasks: Provide friendly customer service and manage orders for independent accounts.
- Company: Deckers Brands values authenticity and supports employees as whole individuals.
- Benefits: Enjoy 27 days holiday, flexible working, discounts, and personal development opportunities.
- Why this job: Join a diverse team, make an impact, and thrive in a fast-paced environment.
- Qualifications: Fluency in German and English, customer service experience, and proficiency in Microsoft applications.
- Other info: Embrace your unique identity in an inclusive workplace that celebrates diversity.
The predicted salary is between 28800 - 43200 £ per year.
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role:
As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and to effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly.
The ideal candidate will have an eye for detail and enjoys working directly with customers. You will be motivated by achieving dual goals of keeping customers satisfied and enabling the company to meet its sales targets. Fluency in German and English is a requirement for this role.
Your Impact:
- Responsible for all order entry and order modifications for own account base
- Communicate with sales force and customers to ensure smooth operation of order flow
- Expedite customer orders, including keeping them informed of delays or early fulfilment
- Follow up on outstanding orders/availability issues to minimise cancellations
- Liaise with Credit team when necessary on any order held relating to credit issues
- Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
- Report on a daily, weekly and monthly basis to give clear picture of the status of account base
Who You Are:
- You are a problem solver
- An effective communicator with excellent written and verbal skills
- You’re comfortable with conflicts and see them as opportunities
- You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities
We would Love to Hear from People with:
- Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
- Proficient in Microsoft applications
- Fluency in German and English, additional European language is welcome
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
What We Will Give You:
- 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Wholesale Customer Service Representative, UGG (12 months FTC) - German speaker employer: Deckers Brands
Contact Detail:
Deckers Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Customer Service Representative, UGG (12 months FTC) - German speaker
✨Tip Number 1
Familiarise yourself with the UGG brand and its products. Understanding their unique selling points and customer base will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios can give you the confidence to communicate effectively with customers and show your fluency during the interview.
✨Tip Number 3
Prepare examples of how you've successfully handled customer service challenges in the past. Highlighting your problem-solving skills and ability to manage conflicts will resonate well with the hiring team.
✨Tip Number 4
Research the company culture at Deckers Brands. Understanding their commitment to diversity and inclusion can help you align your values with theirs, making you a more attractive candidate for the role.
We think you need these skills to ace Wholesale Customer Service Representative, UGG (12 months FTC) - German speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the footwear or apparel industry. Emphasise your fluency in both German and English, as this is a key requirement for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to communicate effectively. Mention specific examples of how you've managed customer relationships and resolved conflicts in previous roles.
Highlight Relevant Skills: In your application, emphasise your proficiency with Microsoft applications and your ability to thrive in fast-paced environments. This will demonstrate that you can handle the demands of the role effectively.
Showcase Your Passion for Customer Service: Convey your enthusiasm for providing excellent customer service. Discuss how you enjoy working directly with customers and your motivation to meet sales targets while ensuring customer satisfaction.
How to prepare for a job interview at Deckers Brands
✨Showcase Your Language Skills
Since fluency in German and English is a requirement, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your comfort level.
✨Highlight Your Problem-Solving Abilities
The role requires you to be a problem solver. Prepare examples from your past experiences where you successfully resolved customer issues or managed conflicts. This will illustrate your capability to handle challenges effectively.
✨Familiarise Yourself with the Brand
Research UGG and Deckers Brands thoroughly. Understand their products, values, and customer service philosophy. This knowledge will help you align your answers with the company's mission and demonstrate your genuine interest.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced nature of the role, think of examples that showcase your ability to manage multiple tasks efficiently. Be ready to discuss how you prioritise tasks and maintain quality service under pressure.
