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- Tasks: Welcome customers, guide their bathroom journeys, and maintain showroom standards.
- Company: Nosa is a fast-growing luxury bathroom retailer focused on exceptional service and beautiful designs.
- Benefits: Enjoy staff discounts, ongoing training, flexible hours, and a supportive team environment.
- Why this job: Join a dynamic team where your ideas matter and make a real impact on customer experiences.
- Qualifications: Retail experience is essential; knowledge of bathrooms or interior design is a plus.
- Other info: Full-time and part-time roles available at our new Harrogate showroom.
The predicted salary is between 26000 - 30000 £ per year.
We are a fast-growing ecommerce business in home improvement and interiors, with strong values rooted in care, teamwork, and a customer-first mindset. We support your growth, value your ideas, and offer a dynamic environment where your skills will make a daily impact.
nosa.co.uk is a fast-growing online luxury bathroom retailer known for exceptional customer service, premium brands, and beautifully designed spaces. With the opening of our first showroom in Harrogate, we are expanding our reach and inviting customers to experience our products in person. We are passionate about delivering luxury with a personal touch and we are looking for someone who shares that vision.
As a Showroom Consultant, you will be the face of nosa.co.uk in our Harrogate showroom. You will play a vital role in welcoming customers, guiding them through their bathroom journeys, and maintaining the high standards our brand is known for. This is a dual role combining in-person showroom sales and customer service with remote support via telephone for website enquiries.
Key Responsibilities:- Greet and engage customers visiting the showroom in a warm, professional manner
- Handle incoming customer service and sales calls from our website
- Process orders using our internal IT systems (training provided)
- Maintain showroom appearance to a luxury standard at all times
- Support with basic returns processes as needed
- Contribute to achieving sales targets and maintaining excellent customer reviews
- Advise on bathroom products, add-on sales, and basic design ideas
- Retail or showroom experience (required)
- Experience in bathrooms, home improvement, or interior design (advantageous)
- Understanding of luxury brands and customer expectations
- Strong communication and interpersonal skills
- Confident, professional telephone manner
- IT literate and able to quickly learn new systems
- A genuine passion for delivering a 5-star customer experience
Full-time role, working 5 out of 7 days. Based at our new showroom in Harrogate.
Benefits:- Staff discount on luxury bathroom products
- Staff discounts on the Leader product range
- Ongoing training and professional development
- Be part of a high-growth, customer-first team
- 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company
- Length of Service holiday awards: 1 extra day for every 3 years service
- Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements
- Salary sacrifice Cycle-to-work scheme
- Subsidised gym membership
- Employee Assistance Programme, Access to Wellbeing Advice & Counselling
- Employee Referral Bonus
- £26,000- £30,000 basic depending on experience
- Uncapped commission structure - OTE £40,000
- Flexible working hours
- Full-time and part-time positions available
Retail Sales Consultant employer: Leader Online
Contact Detail:
Leader Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Consultant
✨Tip Number 1
Familiarise yourself with the luxury bathroom market and the specific products that Nosa offers. Understanding their premium brands and unique selling points will help you engage customers effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since you'll be the face of the showroom, being able to handle various customer interactions confidently will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the home improvement and interior design sectors. Building connections can provide insights into industry trends and may even lead to referrals or recommendations for your application.
✨Tip Number 4
Visit the Nosa showroom if possible, and observe how the staff interact with customers. This will give you a better understanding of their customer-first approach and allow you to tailor your interview responses accordingly.
We think you need these skills to ace Retail Sales Consultant
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand Nosa's values and mission. Familiarise yourself with their focus on customer service and luxury products, as this will help you tailor your application to align with their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any retail or showroom experience you have, especially in home improvement or interior design. Mention specific examples of how you've contributed to sales targets or provided excellent customer service.
Showcase Your Communication Skills: Since the role requires strong communication skills, make sure to demonstrate this in your application. Use clear and professional language, and consider including examples of how you've successfully engaged with customers in previous roles.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your passion for delivering a 5-star customer experience. Mention why you're excited about the opportunity at Nosa and how your skills can contribute to their growth and success.
How to prepare for a job interview at Leader Online
✨Show Your Passion for Customer Service
Since the role focuses on delivering a 5-star customer experience, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your enthusiasm for helping others and creating memorable experiences.
✨Know the Products Inside Out
Familiarise yourself with luxury bathroom products and brands before the interview. Being able to discuss specific products and their benefits will demonstrate your genuine interest in the industry and your ability to advise customers effectively.
✨Demonstrate Strong Communication Skills
As you'll be engaging with customers both in-person and over the phone, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your interpersonal skills during the interview.
✨Prepare Questions About the Company
Show your interest in the company by preparing thoughtful questions about its values, growth plans, and customer service approach. This not only demonstrates your enthusiasm but also helps you assess if the company aligns with your own values.
